Answered by
 Abhay Datar
Background of the case 1. Vicim received a call from the customer support team of the well-known Insurance Service Provider. 2. The victim was told that there is an Insurance policy in his name and having a substantial sum of money had grown over some time. The said sum of money will be made available to the Victim only if the policy is revived. 3. Upon asking for further details about the Policy, the customer support team provided the number of the Agent who brought this policy for the Victim earlier. 4. The Victim called the Agent who further provided the number of the official @ Insurance Service Provider. 5.The official shares the information of the existing Life Insurance policy over the call and also informs that there is a medical policy attached with the said policy having an unclaimed bonus attached to it. 4. The Victim asked the Official to explain the procedure to be followed to claim the said amount available over the official company email address@ the Victim covering the existing policy details available as per his Company's records. 5. The official is reluctant to share the data and information as per the company's records stating that it could be shared only if you buy the new policies from the Company and the said amount will get transferred from your old/existing policy and he will be able to confirm the final amount which will get disbursed within 3-6 months after buying new policy. Also, it was promised that the official email with the proposed claim settlement amount will be shared upon buying a new policy from the company. 6. However, the Victim insisted the Insurance Company official on providing the claim details over his WhatsApp number before buying the new policy. The said request was accepted by the Official and the claim settlement details were shared on WhatsApp. 7. The Victim bought the policies after complying with the procedure of the Insurance Company. The Policies were received 2 years ago and 2 premium instalments were collected by the Insurance Company through ECS mandate signed by the Victim while commitment from the officials of the Insurance Company remained unfulfilled till date. Given the above misrepresentation and cheating/fraud by Insurance Company representatives, seek advise : Should the Victim lodge his complaint @ Economic Offence Wing or Customer Grievance Court/Forum, or IRDA or Police or any other forum.  Consumer complaints
Dear Mr. Mukesh Rane, This is a typical case of mis selling by providing false information. Please note that medical insurance policy does not carry any distributable bonus, but offers certain... Read More
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