Legal Help India

Answered by

Abhay Datar

I, [Your Full Name], am filing this case against Shoppers Stop for engaging in fraudulent practices and causing significant mental harassment. On [Date of Purchase], I purchased a Tommy Hilfiger handbag and an ESPRIT watch from Shoppers Stop's e-commerce platform. However, upon receiving the products, I discovered that they were fake, low-quality replicas, clearly not as advertised. Immediately, on the same day, I raised a return request, and the items were picked up the very next day by Shoppers Stop s pickup agent, who did not report any issues with the returned products. Despite following all return protocols, Shoppers Stop failed to communicate or process my refund for 30 days. When I contacted their customer service, they initially claimed that the returned products had not yet reached their warehouse and asked me to wait for 48 hours. After waiting and contacting them again several days later, I was told that the products had "failed the quality check," and thus, they denied my refund. Adding to my frustration, the customer care number provided on their platform is non-functional, and their grievance redressal email address is bouncing back. Their customer care team has been entirely unresponsive and unhelpful throughout this process. This situation has caused me considerable stress and frustration, as Shoppers Stop's customer service has been both unresponsive and misleading. The fact that their pickup agent accepted the returned items without complaint confirms that the products were returned in the same condition as they were delivered to me. Furthermore, it is clear that the items delivered were fake and not what was advertised on their platform. I have all necessary evidence to support my claim, including order details, communication records, and photographs of the counterfeit products. I am seeking legal redress for the fraudulent practices and the mental harassment I have endured due to Shoppers Stop s actions. Consumer complaints

Shopper s Stop has displayed extensive Return & Exchange policy on its website. It appears that you have followed all the norms, [particularly the following condition - If any product is not... Read More

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Hello Team, This is Harshad here. Need a legal advise on the invested money stuck with the default broker by NSE. There s many investors whose money is stuck. These are hardworking people and there is no update for their hard earned money. Need some legal advise so how we can get our money back and what is the process we should follow for the same. Thanks. Regulators RBI, SEBI etc

Investors Service Cell of the National Stock Exchange NSE handles complaints against brokers. The link below contains other links with Master Circular by the exchange and for filing a... Read More

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AV Shenoy AV Shenoy hold degrees in both Mechanical and Electrical Engineering from VJTI, University of Bombay and a Post Graduate Diploma in Industrial Management from Jamnalal Bajaj Institute of Management Studies. Worked as a Design Engineer in Electrical Business Group of Larsen & Toubro Ltd. at Powai from October 1969 to September 2001 and retired as Dy. General Manager. Also worked as a Facilitator/Trainer for implementation of Total Quality Management (TQM) and ISO 9000 in the organization. Since r

Abhay Datar Abhay Datar is a consumer activist. After working at Bank of Baroda for about 29 years, he retired as IT Manager. After retirement, Mr Datar joined Consumer Guidance Cell of Mumbai Grahak Panchayat (MGP) in 2008 and solved many cases related to banking including online fraudulent transactions, misuse of credit cards and ATM cards. Also handled cases related with mobile banking frauds and mediclaim. He was a Member of the Managing Committee of MGP till March 2021.

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