Dear Sir/Madam, I have 3 fraud transactions in my credit card, which happened without receiving any OTP in my phone. The bank officials keep on putting the blame on me for sharing the OTP, but no OTP was received at my side. I requested multiple times to the PNO officials to share the mobile IMEI number at which the OTP was sent during the transactions, but they refused to share the same. I have lodged an FIR at a local police station in Mumbai, also have raised the compliant with Ombudsman and at Consumer Forum, but in both cases the complaint was closed by the Bank authority without sharing the Evidence for closure with me. Kindly help, need your assistance in further proceeding with the matter. Thanks, Subham Consumer complaints
Since you have already approached the district consumer commission, we have nothing much to say. However, you should highlight the fact that the bank did not submit very important information...Read More
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