I used a HDFC credit card to shop a TV abroad. The Supplier gave a inferior product with false claim of warranty. I asked for satisfactory response/replacement/return from shopkeeper but the shopkeeper did not entertain the complain and intentionally stopped answering phone calls and emails. HDFC suggested a long procedure to reverse the amount and after 1 year of procedure I got the amount reversed in my account. suddenly after 06 months the Bank again put the amount as outstanding. I was asked to pay for settled Claim, and when I contacted Bank they never clarified, sent automated emails and sent recovery agents to my home & Office. And after that they have put me in defaulter's list. How should I go about it. It has damaged my financial record. Please suggest
The first thing to realise is that the damage to your financial record will remain for a minimum of seven years. As things stand today, it is not wiped out from your records even after seven years.

You have two choices. First, fight it out with the bank by filing a consumer complaint, or writing to the banking ombudsman. We are assuming that you have already escalated this matter to the highest level within HDFC Bank, including writing to the CEO’s office. If not then do that first.

The alternative is to pay up. But depending on how old the issue is, you may be charged interest as well. Our advice to you would be to make the effort to go and talk to the bank.

You may also want to seek FREE counselling from our experts at Moneylife Foundation. Call for an appointment if you choose to do so. But remember, you will have to resolve this issue, otherwise you will not be eligible for any loan or even a credit card in future.
Our Experts

Sucheta Dalal Trustee - Moneylife Foundation

Abhay Datar Abhay Datar is a consumer activist. After working at Bank of Baroda for about 29 years, he retired as IT Manager. After retirement, Mr Datar joined Consumer Guidance Cell of Mumbai Grahak Panchayat (MGP) in 2008 and solved many cases related to banking including online fraudulent transactions, misuse of credit cards and ATM cards. Also handled cases related with mobile banking frauds and mediclaim. He was a Member of the Managing Committee of MGP till March 2021.

Suresh Prabhu Mr Prabhu retired as Senior Vice President from HDFC Bank

R Bhuvaneswari After serving Bank of Baroda for almost 40 years, Ms Bhuvaneshwari retired as Chief Manager in 2013.

Yogesh Sapkale Yogesh Sapkale is Deputy Editor of Moneylife and writes on finance, credit related issues

Your question will be published directly on the site. Please do not enter any personal details like name, mobile number, email id etc.

To ask a question

Sign Up or Sign In
than you