Welcome to Moneylife Foundation’s CREDIT HELPLINEThe main objective of this Helpline is to provide information, advice and preliminary guidance to individuals needing help in credit related areas. Our objective is to arrive at a solution that is acceptable to both the borrower and the lender. We encourage responsible borrowing.

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Note: Moneylife Foundation and the Credit Helpline do not offer or arrange loans. Requests for loans will not be responded to.
Q & A
HOW IT WORKS
You can access the Credit Helpline in the following ways
1. Post a query here. You will get a reply shortly
2. Set up a one-o-one meeting with our counsellors either at Moneylife Foundation's Mumbai office or by Skype.
To use our credit helpline please confirm that you have read our terms and conditions.
ASK QUESTION
Note: Moneylife Foundation and the Credit Helpline do not offer or arrange loans.
Requests for loans will not be responded to.
OUR EXPERTS

Sucheta Dalal

Trustee - Moneylife Foundation

Abhay Datar

Abhay Datar is a consumer activist. After working at Bank of Baroda for about 29 years, he retired as IT Manager. After retirement, Mr Datar joined Consumer Guidance Cell of Mumbai Grahak Panchayat (MGP) in 2008 and solved many cases related to banking including online fraudulent transactions, misuse of credit cards and ATM cards. Also handled cases related with mobile banking frauds and mediclaim. He was a Member of the Managing Committee of MGP till March 2021.

Suresh Prabhu

Mr Prabhu retired as Senior Vice President from HDFC Bank

R Bhuvaneswari

After serving Bank of Baroda for almost 40 years, Ms Bhuvaneshwari retired as Chief Manager in 2013.

Yogesh Sapkale

Yogesh Sapkale is Deputy Editor of Moneylife and writes on finance, credit related issues

Dear sirs, this is a well known issue with Saha Finlease Pvt Ltd which has been faced by many people. I used to have a credit card with Stanchart in the 1990s which i closed in 2001. Since I have been changing locations, countries and continents as part of my work profile for over 15 years now. I returned back to India in 2015 to find out that Saha Finlease had put in a crazy amount of dues against my name in 2014. Unfortunately I do not have any evidence of the card closure but Saha continues to unilaterally add crazy amounts to me CIBIL score. By gods grace I do not need any new loans and I already have other credit cards I actually did not face any issues. I have 0 other debts and I do not even carry over my credit cards to the next month so have absolutely no outstandings, all my home loans are paid up. This is also reflected in my CIBIL report with the exception of the SHAHA Finlease entry.

Saha Finlease keeps on periodically giving harassing calls to me and my family and keep on sending me "settlement" quotations but knowing what I know about them i cant trust them to close and fear that if i reach out to them they will pull me in deeper into their quasi-legal extortion racket.

Need your support in formulating the right legal approach to close this issue. While as i said before I do not need new loans today, I dont know if that may be the case later. If possible I can come in the office for a consultation session and I am willing to engage a good recommendation of a legal expert to close this but needs to understand such a case. Please advice ...
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Sucheta Dalal Trustee - Moneylife Foundation

Abhay Datar Abhay Datar is a consumer activist. After working at Bank of Baroda for about 29 years, he retired as IT Manager. After retirement, Mr Datar joined Consumer Guidance Cell of Mumbai Grahak Panchayat (MGP) in 2008 and solved many cases related to banking including online fraudulent transactions, misuse of credit cards and ATM cards. Also handled cases related with mobile banking frauds and mediclaim. He was a Member of the Managing Committee of MGP till March 2021.

Suresh Prabhu Mr Prabhu retired as Senior Vice President from HDFC Bank

R Bhuvaneswari After serving Bank of Baroda for almost 40 years, Ms Bhuvaneshwari retired as Chief Manager in 2013.

Yogesh Sapkale Yogesh Sapkale is Deputy Editor of Moneylife and writes on finance, credit related issues

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