CONSUMER ISSUES


Moneylife Digital Team 31 March 2025
The Reserve Bank of India (RBI) allowed banks to increase cash withdrawals charges at automated teller machines (ATMs) by Rs2 to Rs23 per transaction from 1 May 2025. These chrarges will apply for transactions beyond free transactions permitted by banks, RBI says.   In a circular, RBI says,...

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Sahyaja MS (Bar  and   Bench) 31 March 2025
Dabur India Ltd has told the Bombay High Court that it will withdraw terms like "anti-inflammatory," "anti-bacterial," and "analgesic" from the labels of its two toothpaste products, Dabur Meswak Toothpaste and Dabur Herb1 Anti-Bacterial Toothpaste Tulsi, with effect from June 2025. (Dabur...

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Three months into his tenure as the 26th governor of the Reserve Bank of India (RBI), Sanjay Malhotra delivered a hard-hitting speech at the annual conference of bank ombudsmen, on 17th March. His words raised hopes of a much-needed transformation in how banks handle customer grievances....

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In a striking revelation, the Indian government has disclosed that, while the State Bank of India (SBI) is earning significant fee income from automated teller machine (ATM) cash withdrawals, other public sector banks (PSBs) are struggling with financial losses in this domain. During the past...

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Health insurance is something we all recognise as necessary, but few of us truly understand its complexities. Given its cost, one would expect transparency; yet, policies remain opaque. Most people buy insurance based on recommendations, the premium amount, or what an agent tells them—often...

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Justice TNC Rangarajan 28 March 2025
Banking has always been built on trust—a fiduciary contract where the bank is responsible for safeguarding customer funds and honouring their instructions. Traditionally, this function was carried out by tellers, who verified signatures and ensured that transactions were legitimate. If a forged...

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SN Thyagarajan (Bar  and   Bench) 28 March 2025
The Delhi High Court on Friday upheld guidelines issued by the Central Consumer Protection Authority (CCPA) in 2022 stipulating that hotels and restaurants should not add service charge automatically or by default to food bills.   Justice Prathiba M Singh imposed costs of 1 lakh on the...

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Moneylife Digital Team 28 March 2025
The Bureau of Indian Standards (BIS) conducted search and seizure operations last week at the warehouses of Amazon Sellers Pvt Ltd and Instakart Services Pvt Ltd (a Flipkart subsidiary) in Delhi, unearthing thousands of sub-standard and fake ISI-marked products.   The raid carried out by the...

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A few days ago, Bhuvaneswari, a retired banker and counsellor at Moneylife Foundation, told us about a message she received on WhatsApp. The message file received from an unknown sender was named as a wedding invitation. However, it was neither a portable document format (PDF) file nor an image...

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Shirish Shanbhag 27 March 2025
Cooperative housing societies often face disputes related to membership rights, use of common spaces and financial transactions. With evolving laws and amendments to the Maharashtra Cooperative Societies (MCS) Act, it is essential for residents to stay informed about their rights and...

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Moneylife Digital Team 26 March 2025
In a landmark judgement that could have far-reaching implications for homebuyers across India, the Supreme Court has ruled in favour of a group of flat buyers caught in a financial crisis due to a builder's failure to honour its contractual obligations. The case, Akshay Gupta & Ors. vs. ICICI...

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Moneylife Digital Team 24 March 2025
The Union government will soon release a standardised format for hospital bills applicable to all clinical establishments, including hospitals, nursing homes and diagnostic centres, says a report from New Indian Express.     The report says the standard being developed by the Bureau of Indian...

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Moneylife Digital Team 21 March 2025
As many as 63% of families surveyed cannot access one or more of their bank accounts online because of know-your-customer (KYC) issues, login credentials not working, or because their bank has put their account in dormant status, says LocalCircles. A few days ago, Reserve Bank of India (RBI)...

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Moneylife Digital Team 21 March 2025
As India braces for a prolonged and intense summer, with temperatures already reaching record highs, a new controversy is heating the conversation around air-conditioners and refrigerators. A recent survey by LocalCircles has revealed that 89% of consumers oppose the government's decision to...

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I love watching some interesting web series and films. While Bollywood produces a large number of films, the majority stick to stereotyped love stories and a few like to dig into the past. I skip most of these and prefer to watch English and, yes, Malayalam movies. The reason is simple. Many...

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Shirish Shanbhag 20 March 2025
Living in a cooperative housing society (CSH/the Society) comes with its share of challenges, from understanding legal obligations to dealing with management disputes. Many residents find themselves navigating issues related to society rules, elections, maintenance charges and property...

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Moneylife Digital Team 18 March 2025
Calling for a paradigm shift in grievance redressal through the adoption of artificial intelligence (AI), Reserve Bank of India (RBI) governor Sanjay Malhotra emphasised the importance of leveraging AI technology to streamline customer complaints and build consumer trust. He was speaking at the...

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Moneylife Digital Team 18 March 2025
Despite the Indian government's stringent ban on surrogate advertising, a recent survey conducted by LocalCircles reveals that surrogate advertisements for liquor and tobacco brands continue to thrive across various media. An overwhelming 79% of consumers surveyed stated that they are still...

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Moneylife Digital Team 13 March 2025
Expressing concern over how homebuyers in the National Capital Region (NCR) have been held 'to ransom', the Supreme Court has hinted at ordering a central bureau of investigation (CBI) probe into an alleged nexus between real estate developers and banks through subvention schemes for various...

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In today's digital age, the convenience of online shopping has revolutionised the way we purchase goods and services. However, this convenience has also opened the door to a surge in fraudulent activities, particularly fake or bogus e-shop scams proliferating on social media platforms like...

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