CONSUMER ISSUES


Moneylife Digital Team 17 February 2026
Banks across India have collected ₹28,495 crore over the past five years as penal charges from customers for not maintaining the prescribed minimum balance in savings accounts, according to the Fourth Report of the Lok Sabha Committee on Petitions tabled on 17 December 2025.   The report,...

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SN Thyagarajan (Bar  and   Bench) 13 February 2026
The Competition Commission of India (CCI) has imposed a penalty of ₹27.38 crore on Intel Corporation for abusing its dominant position in the market for boxed microprocessors for desktop PCs in India.   The Commission held that Intel’s India-specific warranty policy - in force from April 25,...

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For years, we were told not to click suspicious links. Don’t share one-time passcodes (OTPs). Don’t trust unknown callers. I also keep suggesting the same repeatedly. That advice still stands. However, with the ever-evolving cyberspace and the crimes it enables, it is no longer enough.   A...

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Moneylife Digital Team 12 February 2026
In a significant ruling that revisits the scope of a bank’s responsibility in locker theft cases, the national consumer disputes redressal commission (NCDRC) has held the Central Bank of India liable for deficiency in service over a 2016 burglary at its Bagdogra branch, but sharply reduced the...

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Shirish Shanbhag 12 February 2026
Managing a cooperative housing society (CHS/the Society) involves strict adherence to procedures laid down under the respective state’s cooperative societies act and the model bye-laws. However, delays, lack of transparency and procedural lapses by the CHS managing committees often leave...

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Moneylife Digital Team 12 February 2026
In a significant move aimed at cleaning up the way banks market and sell financial products, Reserve Bank of India (RBI) has proposed a sweeping overhaul of rules governing advertising, telemarketing and third-party product sales. If mis-selling is established, RBI says banks must refund the...

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Debayan Roy (Bar  and   Bench) 12 February 2026
The Supreme Court on Thursday took a critical view of the functioning of real estate regulatory authorities, observing that they should be abolished as they only aid builders (State of Himachal Pradesh vs Naresh Sharma).   A Bench of Chief Justice of India (CJI) Surya Kant and Justice...

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Moneylife Digital Team 11 February 2026
Shopping complexes, malls and retailers cannot make it mandatory for customers to share their mobile numbers at the time of billing or entry and that such details should not be collected without express consent, the government reiterated in the Lok Sabha.   Responding to an unstarred question...

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Moneylife Digital Team 11 February 2026
Despite regulatory action and a Delhi High Court ruling prohibiting mandatory service charges, 59% of consumers who visited air-conditioned restaurants in the past month say they paid the levy, according to a new survey released by LocalCircles.    The findings indicate that enforcement...

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Moneylife Digital Team 11 February 2026
In a significant ruling clarifying the scope of membership rights in co-operative housing societies, the Bombay High Court (HC) has held that ownership of a basement or parking space, even if backed by a registered sale deed, does not entitle a person to membership of a cooperative housing...

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Those born after the turn of the millennium are largely unaware that India once possessed a vibrant, fierce consumer movement. In the 1960s and 1970s, a time that was defined by scarcity, black-marketing and a dysfunctional public distribution, nine women founded the Consumer Guidance Society...

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Moneylife Digital Team 10 February 2026
The central consumer protection authority (CCPA) has imposed monetary penalties and ordered refunds against restaurants that automatically added a service charge to customer bills, declaring the practice illegal and an unfair trade practice under consumer law. In a suo motu action following...

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Moneylife Digital Team 10 February 2026
As New Delhi braces to host the India AI Summit next week, the event has already triggered an extraordinary spike in room tariffs. Consumers have reported prices running into several lakhs per night, with some luxury suites allegedly being quoted as high as ₹20 lakh a night in the capital. A...

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Moneylife Digital Team 09 February 2026
The Supreme Court on Monday delivered one of its strongest indictments yet of banks’ role in the fast-growing menace of 'digital arrest' scams, warning that negligence and, in some cases, alleged collusion by bank officials have enabled fraudsters to siphon off crores from unsuspecting...

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Moneylife Digital Team 09 February 2026
Public sector banks (PSBs) have earned more than ₹11,500 crore over the past five years from penalties and service charges linked to minimum balance shortfalls, ₹5,715.42 crore from SMS alerts (total ₹17,251.41 crore) and suffered a loss of ₹2,617.07 crore from ATM usage, even as the government...

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Moneylife Digital Team 09 February 2026
Hundreds of villagers across Gujarat’s Sabarkantha and Mehsana districts may have unknowingly consumed milk and buttermilk laced with detergent powder, urea fertiliser and industrial chemicals for nearly five years, after police busted a large-scale adulteration unit operating quietly in the...

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Moneylife Digital Team 06 February 2026
India’s ride-hailing market is set to see a new experiment with the commercial launch of Bharat Taxi, a cooperative-based taxi platform that places ownership and profit-sharing directly in the hands of drivers, or 'sarathis'. Union minister of home and cooperation Amit Shah formally launched...

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It began, as many turning points do, with a strangely honest confession. Aditya Agarwal, one of Facebook’s earliest engineers and a former chief technology officer (CTO) of Dropbox, posted on X that he had spent a weekend writing code with Claude, an artificial intelligence (AI) model. His...

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Moneylife Digital Team 06 February 2026
In a clear signal that consumer protection is moving to the top of the regulatory agenda, Reserve Bank of India (RBI) on Friday announced a series of measures aimed at curbing mis-selling of financial products, limiting customer losses in online frauds and tightening norms governing loan...

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SN Thyagarajan (Bar  and   Bench) 05 February 2026
The Supreme Court recently held that the mere act of leasing out a residential flat does not automatically exclude a homebuyer from the definition of “consumer” under the Consumer Protection Act, 1986. (Vineet Bhari vs MGF Developers.)   Setting aside an order of the National Consumer...

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