CONSUMER ISSUES


Moneylife Digital Team 21 October 2024
Giving a big relief to the wife and family of a deceased home loan borrower, the national consumer disputes redressal commission (NCDRC) directed SBI Life Insurance Co Ltd to pay the amount insured for the home loan to State Bank of India (SBI). The lender is directed to accept the payment as...

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One afternoon, Sudha, a senior citizen and wife of writer and activist Veeresh Malik, was startled to receive two emails from Axis Bank about an account having been opened. She is neither a customer of Axis Bank nor had she opened an account with the Bank. One of the two emails said, "Your KYC...

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Moneylife Digital Team 17 October 2024
While dismissing a first appeal and upholding an order passed by a state commission, the national consumer disputes redressal commission (NCDRC) directed HDFC Standard Life Insurance Company Ltd (now HDFC Life Insurance) to pay Rs46.87 lakh with interest at the rate of 9%pa (per annum), Rs2...

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Shirish Shanbhag 17 October 2024
When it comes to the transfer of property or shares in cooperative housing societies (CHS), particularly after the passing of a loved one, the process can often be complex and legally intricate. Many individuals face challenges in navigating the necessary steps to ensure that property is...

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Moneylife Digital Team 14 October 2024
Setting aside an order passed by the state commission, the national consumer disputes redressal commission (NCDRC) directed Bajaj Allianz General Insurance Company Ltd to pay Rs7.60 lakh with 9% interest and Rs25,000 as compensation to a senior citizen for treatment during his visit to the...

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Chandramouli Mohan 11 October 2024
When was the last time you were hit with a late fee and thought, “Well, this seems fair”? Suppose you missed a loan payment or delayed submitting financial documents to your bank. In that case, you probably know the pain of penal interest—a little extra interest banks used to slap on for your...

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In today's digital era, artificial intelligence (AI) is transforming how businesses and consumers interact. From chatbots handling customer service inquiries to advanced AI agents facilitating banking transactions, conversational platforms are increasingly integrated into daily life. However,...

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Shirish Shanbhag 10 October 2024
This week, I will address various pressing issues faced by cooperative housing society (CHS/Society) members, ranging from redevelopment disputes to challenges with inheritance and legal rights. Redevelopment continues to be a hot topic, with members often navigating complex situations...

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Moneylife Digital Team 09 October 2024
Updated at 9.50pm on 9 October 2024 to include a response from Star Health and Allied Insurance   In a shocking incident, a hacker claims to be leaking data of customers of Star Health and Allied Insurance Co Ltd and their insurance claims. The hacker, xenZen, alleges, "This leak is sponsored...

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Satyendra Wankhade (Bar  and   Bench) 09 October 2024
A District Consumer Disputes Redressal Commission in Chandigarh recently imposed a fine of Rs19,000 on travel booking giant MakeMyTrip and Go First airlines after a series of flight cancellations and rescheduling resulted in a family missing part of their planned holiday in Thailand (Amir Kohar...

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Moneylife Digital Team 08 October 2024
Amidst rising complaints and share price drops, Ola Electric Mobility Ltd has received a show-cause notice (SCN) from the central consumer protection authority (CCPA) due to increased consumer complaints. The SCN cites alleged violations of consumer rights, misleading advertising and unfair...

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Moneylife Digital Team 07 October 2024
Automobile retail sales in India declined 9.26% year-on-year (y-o-y) in September amid a massive buildup of passenger vehicle inventory due to sluggish demand. The Federation of Automobile Dealers Associations (FADA) has urged original equipment manufacturers (OEMs) to take corrective...

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Bhavini Srivastava (Bar  and   Bench) 07 October 2024
The Delhi High Court recently upheld the power of consumer commissions to issue arrest warrants under the Consumer Protection Act. (Rakesh Khanna vs. Naveen Kumar Aggarwal & Ors).   Justice Sanjeev Narula noted that under the Act, consumer commissions are empowered with judicial authority...

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A few days ago, Santosh Patil, a friend, received a call from a person who said he was calling from a courier company. He was told there was a parcel for him from a well-known jeweller, but he needed to rectify an error in the delivery address. Santosh was about to do that when he realised he...

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Moneylife Digital Team 03 October 2024
Holding Tata AIA Life Insurance Co Ltd (earlier known as Tata AIG Life Insurance Co Ltd) responsible for not notifying the complainant of acceptance or rejection of an insurance proposal within the required 15-day period, which constitutes a breach of regulatory obligation, the national...

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Shirish Shanbhag 03 October 2024
In this week's column, I will address some common concerns that residents face when navigating the complex dynamics of cooperative housing societies (CHS). From disputes over children playing in shared spaces to questions about maintenance responsibilities, these issues often require careful...

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Moneylife Digital Team 02 October 2024
Rapping the State Bank of India (SBI) for hurriedly filing a transfer application to block proceedings before a district commission and causing a trial by media, the national consumer disputes redressal commission (NCDRC) dismissed the transfer application filed by SBI.    In an order last...

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Abhimanyu Hazarika (Bar  and   Bench) 30 September 2024
The Supreme Court on Monday grilled Andhra Pradesh Chief Minister (CM) N Chandrababu Naidu for prematurely going public with the claim that previous regime of Yuvajana Sramika Rythu (YSR) Congress Party used substandard ghee containing animal fat to prepare laddus at Sri Venkateswara temple in...

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Over the past few years, cybercriminals have been duping people in the name of FedEx, a global courier service. They started tracking people who were frequent travellers abroad and then expanded their reach. These criminals have now expanded to more worrying and dangerous territory—they are...

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Sahyaja MS (Bar  and   Bench) 27 September 2024
In a relief to creditor classes with large numbers such as homebuyers, the Insolvency and Bankruptcy Board of India (IBBI) announced significant amendments to the Insolvency Resolution Process for Corporate Persons Regulations, 2016.   These amendments, effective from 24 September 2024, are...

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