CONSUMER ISSUES


Moneylife Digital Team 24 January 2025
In a historic order on accountability, the adjudicating authority (AA), under the Information Technology (IT) Act, held Axis Bank responsible for failing to ensure reasonable security practices and procedures which directly contributed to unauthorised transactions from a customer's account. The...

Read More



Moneylife Digital Team 24 January 2025
In a significant move to safeguard home-buyers, the Maharashtra Real Estate Regulatory Authority (MahaRERA) has frozen the bank accounts of more than 1,950 real estate projects that have failed to progress as promised. This step is part of the Authority's efforts to enforce compliance and...

Read More



Moneylife Digital Team 24 January 2025
"The insurance policy terms cannot be changed at the whims and fancies of the insurance company," asserted consumer activist Jehangir Gai, delivering a powerful message at a programme organised by Moneylife Foundation, discussing the challenges a policyholder faces with health insurance...

Read More



There is a new clipping going viral on social media about a Bengaluru techie losing Rs2.8 crore after using a mobile phone he 'won in a lottery' (he did not even participate in the lottery!). From the complaint that he filed with the police, it appears to be a case of specific pre-installed...

Read More



Moneylife Digital Team 23 January 2025
The central consumer protection authority (CCPA) of India has issued a notice to Apple Inc following numerous consumer complaints about performance issues with iPhones after the iOS 18 software update.    In a post on X, Union minister for consumer affairs Pralhad Joshi says, "After receiving...

Read More



SN Thyagarajan (Bar  and   Bench) 23 January 2025
The National Company Law Appellate Tribunal (NCLAT) today upheld the part of the Competition Commission of India (CCI) order that said that WhatsApp users have an option to opt out of data sharing under the messaging platform's 2021 privacy policy.   A coram of Chairperson Justice Ashok...

Read More



Shirish Shanbhag 23 January 2025
Cooperative housing societies (CHS/the Society) often encounter a range of challenges, from managing shared spaces to resolving disputes over legal and administrative procedures. This week, I will address some pressing concerns raised by members of CHS, highlighting the need for clear...

Read More



Moneylife Digital Team 21 January 2025
Taking note of the LocalCircles’ escalation last week on the challenges consumers in India face with online returns, refunds and counterfeit goods and released standards for e-commerce transactions, the Union government has released draft standards for public consultation covering key...

Read More



Moneylife Digital Team 20 January 2025
The Mumbai office of the directorate of enforcement (ED) has restituted immovable properties worth Rs289.54 crore to the competent authority appointed under the Maharashtra Protection of Interest of Depositors (MPID) Act by the Maharashtra government in the case of the Pen Cooperative Urban...

Read More



While dealing with any sudden incident, almost all government authorities in India come up with knee-jerk reactions. Most of the time, their response is not just vague but provides no solution to the incident or issue. Take, for example, the ban on some Chinese apps to 'teach' a lesson to that...

Read More



Moneylife Digital Team 16 January 2025
Due to return and refund policies of platforms, as many as 48% of online shoppers got stuck with a wrong product, while 20% of online shoppers surveyed received a fake or counterfeit product at least once in the past 12 months, reveals a survey by LocalCircles.    Consumers allege that some...

Read More



Shirish Shanbhag 16 January 2025
Life in a cooperative housing society (CHS/the Society) comes with its own set of rules, rights and responsibilities. However, conflicts can arise when these are not clearly understood or followed. This week's Q&A addresses issues such as discriminatory policies toward tenants, the extent of...

Read More



Moneylife Digital Team 14 January 2025
In cases where the sale deed requires registration, ownership does not pass until the deed is registered, even if possession is transferred and consideration is paid without the registration, reiterated the Supreme Court. Further, it held that a public auction cannot be set aside until there is...

Read More



Security services-provider Avast decided to make unavailable its virtual private network (VPN) services from India affecting several users, following a mandate issued by the Indian Computer Emergency Response Team (CERT-In) on customer data collection and storage by service-providers.    In a...

Read More



Adv (Dr) Prashant Mali 10 January 2025
Your attention is the new platinum, surpassing data which was once considered the gold standard. In an era dominated by data-driven economies, it is no surprise that even something as intangible as 'attention' has become a commodity. Likewise, 'inference data'—the insights generated by...

Read More



Yet another con was successfully executed by fraudsters in the name of quick and bumper returns through investment in the jewellery business. This is the story of the Torres, a scam that rocked Mumbai this week and was run through a firm called Platinum Hern Pvt Ltd. Torres offered 6% to 11%...

Read More



Moneylife Digital Team 10 January 2025
While rejecting Bima Nagar Cooperative Housing Society Ltd's (the Society) interpretation that a family arrangement under section 154B-13 of the Maharashtra Cooperative Housing Societies Act (MCHS Act) applies only to Hindu undivided families (HUF), the Bombay High Court (HC) directed the...

Read More



Shirish Shanbhag 09 January 2025
Navigating the complexities of cooperative housing society (CHS/the Society) management often brings residents face-to-face with intricate issues, from maintenance charges to administrative missteps and disputes over rights. This week's column addresses three pressing concerns faced by the...

Read More



Moneylife Digital Team 08 January 2025
The Maharashtra Cabinet has decided to make toll collection through FASTag mandatory from 1 April 2025. The Cabinet also announced revisions in the rules of business to streamline administrative processes for toll collection through FASTag.   A proposal submitted by the public works...

Read More



Moneylife Digital Team 08 January 2025
While revising its master directions for regulated entities (REs) on credit information reporting, the Reserve Bank of India (RBI) has asked credit information companies (CICs) to send alert to customers when their credit information report (CIR) is accessed by the specified users (SUs)....

Read More

Free Helpline
Legal Credit
Feedback