CONSUMER ISSUES


Shubha Khandekar 04 January 2021
As my house is under renovation, it was necessary to remove the gas meter temporarily to prevent any damage to it. I had already turned off the supply and filed a request on 16 December on the Mahanagar Gas website under the given head, for someone to come and do the job.   (Screenshot...

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Moneylife Digital Team 31 December 2020
With the interconnect usage charges (IUC) coming to an end on 31 December 2020, Reliance Jio Infocomm Ltd (Jio) has decided to make all off-net domestic voice calls free, from 1 January 2021.    In a release, Jio says, "In September 2019, when Telecom Regulatory Authority of India...

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IANS 30 December 2020
In a warning to people who use smart home devices, the US Federal Bureau of Investigation (FBI) has said that offenders are hijacking victims' smart devices, including video and audio capable home surveillance devices, to carry out "swatting" attacks.   "Swatting" is a term used to...

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Have you even wondered about the continuous onslaught of unwanted commercial communication (UCC) or spam messages and unwanted calls from telemarketers? If yes, then data shared by the telecom regulator shows that there are over 230,000 entities registered as telemarketers with 11 telecom...

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TruthInAdvertising.org 30 December 2020
As we ring in the New Year, we at TINA.org like to wring out companies and/or people whose advertising didn’t meet truth-in-advertising standards. Here’s who is on TINA.org’s 2020 list:   Snow Teeth Whitening When it snows, it snows a lot? OK, so maybe that’s a stretch. But so are...

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Moneylife Digital Team 23 December 2020
The Reserve Bank of India (RBI) has warned borrowers not to go to unauthorised digital lending platforms or mobile apps for obtaining a loan and never to share any know-your-customer (KYC) related documents with these entities. However, except for advising borrowers to file a complaint, RBI...

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TruthInAdvertising.org 22 December 2020
TruthInAdvertising (TINA.org) has filed brief in critical case concerning authority of US Federal Trade Commission (FTC).   WHAT’S UP   One of the best weapons the FTC has to use against swindlers, loan sharks, frauds and deceptive corporations is Section 13(b) of the FTC Act....

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IANS 21 December 2020
Ministry of power has introduced new rules laying down the rights of consumers, an initiative towards consumer empowerment in the power sector.   Issuing the rules, minister of state for power RK.Singh said that these shall empower the consumers of electricity. These rules emanate...

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Patrick Rucker (The Capitol Forum) 15 December 2020
Documents and records show that US bank examiners have avoided penalizing at least six banks that incorrectly charged overdraft and related fees to hundreds of thousands of customers.   Federal bank examiners considered levying fines and sanctions when JPMorgan Chase informed them...

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IANS 14 December 2020
The National Anti-Profiteering Authority (NAA) has found Hardcastle Restaurants, a franchisee of fast food chain McDonald's, guilty of not passing on GST (goods and services tax) rate cut benefits of over Rs7.49 crore to consumers.   Hardcastle Restaurants was operating quick service...

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Maya M 11 December 2020
The Maharashtra Real Estate Regulatory Authority (MahaRERA) has imposed a Rs 10 lakh penalty on a builder for not complying with its earlier order to hand over possession of six flats by 2019. It also directed the builder to pay interest on the payment made by the buyers from September 2016...

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Moneylife Digital Team 11 December 2020
UPDATED on 14 December 2020 at 12.30pm to add information on Net4India grievance redressal as shared by Mr Vikram Bajaj, RP for the company   Net4India Ltd, the largest domain registrar in India that is accredited with Internet Corporation for Assigned Names and Numbers (ICANN), has...

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Moneylife Digital Team 10 December 2020
The ongoing pandemic has had a drastic impact on the economy and on people across the social strata. With new reforms and policies being announced regularly, a large section of people is left with uncertainty and confusion about their financial well-being. While 68% of borrowers are not aware...

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IANS 08 December 2020
In a relief for flyers, airlines have waived-off cancellation, rescheduling charges for passengers, who could not report for their flights amid the traffic disruption caused due to 'Bharat Bandh' on Tuesday.   The farmers from Punjab, Haryana and western Uttar Pradesh, who have been...

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Rohit Vaid (IANS) 07 December 2020
Rising passenger numbers have lifted the prospects of India's Covid battered airline sector, as industry players rush to augment capacity, increase hiring and scale up operations.   In terms of numbers, the domestic passenger traffic has gradually risen from 30,000 on May 25 to 2.52...

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IANS 07 December 2020
Auto fuel prices are on the upswing in the country with the pump price of petrol set to breach all-time high levels next week.   The oil marketing companies (OMCs) on Sunday increased the retail price of petrol by 28 paise per to Rs83.41 a litre in Delhi. Similarly, diesel price also...

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Moneylife Digital Team 04 December 2020
The Reserve Bank of India (RBI) has decided to impose a monetary disincentive in the form of recovery of cost of redress of complaints from banks that repeatedly fail to resolve consumer grievances which, then, reach the banking ombudsman. RBI says next month, it will put in place a...

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IANS 03 December 2020
The Centre has allowed domestic airlines to deploy up to 80 per cent of their pre-Covid flight capacity from an earlier 70 per cent, Civil Aviation Minister Hardeep Singh Puri said on Thursday.   In a tweet, Puri said: "Domestic operations recommenced with 30K passengers on 25 May &...

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Binu S Thomas 03 December 2020
Many people find it uncanny that it was almost exactly a 100 years ago that the world was last buffeted by a global pandemic. The Spanish Flu, that lasted two years from 1918, killed an estimated 50 million people. A century later we have COVID-19, which has just entered its second year, is...

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IANS 03 December 2020
The Supreme Court on Wednesday stayed the National Company Law Appellate Tribunal's (NCLAT) March 4 order asking the Competition Commission of India (CCI) to initiate a probe against e-commerce major Flipkart for alleged use of its dominant position.   The NCLAT had held the prima...

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