CONSUMER ISSUES


Many of us receive phone calls from unknown numbers, only to realise it is a scammer pretending to be a bank official, a digital wallet company, or an e-commerce platform. What has changed in recent years is how convincing these calls have become. The language used is smooth, polished and...

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Shirish Shanbhag 03 July 2025
Every cooperative housing society (CHS/the Society) is governed by a framework of rules, bye-laws and procedures intended to ensure transparency, fairness and collective decision-making. However, gaps in understanding or implementation often result in disputes or confusion, especially when the...

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Moneylife Digital Team 02 July 2025
In a significant step aimed at strengthening the urban cooperative banking sector, Saraswat Cooperative Bank Ltd has voluntarily sought approval from the Reserve Bank of India (RBI) to merge New India Cooperative Bank Ltd (NICBL) with itself. The proposed amalgamation was announced by Saraswat...

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Moneylife Digital Team 02 July 2025
In what is being described as one of the most significant cybersecurity breaches in Australia in recent years, Qantas Airline has reported a cyberattack that exposed the personal information of around 6mn (million) customers.   The breach originated from a third-party system and led to the...

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Moneylife Digital Team 01 July 2025
The Bombay High Court (HC) has ordered Yes Bank to pay Rs50,000 in compensation to a private company after it wrongfully insisted on Aadhaar as a mandatory document for opening a bank account—despite the Supreme Court having struck down such a requirement.   The division bench comprising...

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Moneylife Digital Team 27 June 2025
The Supreme Court has ruled that mere registration of a sale deed does not by itself establish legal ownership of a property, especially if the seller has no clear title. In a judgement with wide implications for property transactions across India, the apex court made it clear that ownership...

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Moneylife Digital Team 27 June 2025
A high-tech surveillance system installed to ensure road safety on the Mumbai-Pune Expressway is now at the centre of a growing controversy. Since its implementation in July 2024, the intelligent traffic management system (ITMS) has issued more than 1.7mn (million) e-challans worth Rs269.47...

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Moneylife Digital Team 27 June 2025
In a major nationwide crackdown on cyber-enabled financial crimes, the central bureau of investigation (CBI) has launched searches at 42 locations across five states as part of its ongoing Operation Chakra-V, aimed at dismantling organised cyber fraud networks operating mule bank...

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Earlier this week, media outlets were abuzz with headlines claiming ‘one of the largest data breaches in history’, referring to the exposure of nearly 16bn (billion) or 1,600 crore login credentials, including usernames and passwords. Although this is not the result of a single, recent breach,...

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Moneylife Digital Team 26 June 2025
In a landmark decision set to benefit millions of power users across Maharashtra, the Maharashtra Electricity Regulatory Commission (MERC) has approved a multi-year electricity tariff cut for consumers of the Maharashtra State Electricity Distribution Company Ltd (MSEDCL), also known as...

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Shirish Shanbhag 26 June 2025
Navigating the rules, responsibilities and rights within a cooperative housing society (CHS/the Society) can often feel overwhelming, especially when matters involve property transfer, managing committee procedures or a lack of accountability. Many residents are unsure of the correct legal...

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Bhavini Srivastava (Bar  and   Bench) 25 June 2025
The Delhi High Court has sought responses from Reserve Bank of India (RBI) and HDFC Bank on a petition claiming a fraudulent debit transaction from the bank account of a man (Manmohan Kumar v. Reserve Bank Of India and Others).   Justice Vikas Mahajan issued notice in the plea seeking...

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Moneylife Digital Team 25 June 2025
In a significant order reaffirming consumer rights and protection against arbitrary insurance claim denials, the national consumer disputes redressal commission (NCDRC) has dismissed a revision petition filed by SBI Life Insurance Company Ltd (SBI Life). The insurer had contested earlier orders...

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Moneylife Digital Team 23 June 2025
Air India has announced temporary reductions in its flight schedule, affecting 118 weekly services on 19 domestic routes and suspending operations on three additional routes two international and one domestic as part of efforts to stabilise operations. This move follows disruptions triggered by...

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Bar  and   Bench 23 June 2025
The Consumer court at Bengaluru imposed costs of Rs40,000 on a man for wasting its time by pursuing a complaint seeking compensation or free repair or replacement of his damaged Hyundai car despite having sold the car and claimed an insurance amount [Sri Mohan Hegde v. M/s Hyundai Motors India...

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India’s aviation sector is, once again, battling fierce headwinds and, this time, the centre of the storm is Air India. If you have been reading news reports over the past week, it is no longer about the one horrific crash of Air India’s flight AI171 from Ahmedabad to London on 12th June. A...

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Moneylife Digital Team 20 June 2025
Despite introducing a revamped know-your-customer (KYC) framework for the 17th time, the Reserve Bank of India (RBI) continues to sidestep the most pressing issue faced by millions of Indian banking customers—arbitrary freezing of accounts, often without notice or legal justification. The...

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Last week, I met a group of friends for lunch—a lively and enjoyable gathering. But throughout the meal, one friend, Shyam—known for his sharp wit and irreverent humour—kept glancing at his phone, visibly irritated. Occasionally, he even muttered a few colourful expletives in reaction to what...

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Shirish Shanbhag 20 June 2025
Cooperative housing societies (CHSs) are meant to function as democratic, transparent and rule-bound collectives, but problems often arise due to poor understanding or misinterpretation of the bye-laws. Whether it is the calculation of maintenance charges, issuing share certificates or dealing...

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Moneylife Digital Team 19 June 2025
Air India's chief executive officer and managing director (CEO&MD) Campbell Wilson has addressed passengers directly in the aftermath of the tragic crash of Flight AI171 which claimed the lives of 241 passengers and crew as well as 34 people on the ground. In an email, he says the airline has...

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