CONSUMER INTEREST


Moneylife Digital Team 05 June 2025
In a major digital crackdown, Indian Railways has deactivated 25mn (million) or 2.5 crore suspicious user IDs linked to unauthorised automated ticket bookings. The action follows the deployment of advanced artificial intelligence (AI)-driven BOT (short for robot) mitigation tools and...

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Shirish Shanbhag 05 June 2025
In every cooperative housing society (CHS/the Society), disputes and uncertainties often arise over what should be common sense, fair or simply procedural. From how parking spaces are used (or misused), to whether funds are being managed transparently, to even something as routine as updating...

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Moneylife Digital Team 04 June 2025
In a striking rebuke of the Indian Railways’ misuse of its VIP quota system, the national consumer disputes redressal commission (NCDRC) has upheld a Rs60,000 compensation award against Northern Railway for unilaterally altering the confirmed train reservations of justice (retd) Dilip Raosaheb...

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Moneylife Digital Team 03 June 2025
The national consumer disputes redressal commission (NCDRC) has upheld a compensation award of Rs25 lakh and costs against Max Life Insurance Co Ltd, directing the insurer to pay the assured amount along with interest and costs to a Chandrapur-based widow, whose husband’s death insurance claim...

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Moneylife Digital Team 02 June 2025
In a significant ruling, the national consumer disputes redressal commission (NCDRC) has dismissed a revision petition filed by the State Bank of India (SBI) and upheld orders from lower consumer forums directing the bank to refund Rs40,000 along with interest and compensation to a customer...

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Moneylife Digital Team 02 June 2025
The Maharashtra food and drug administration (FDA) has suspended the food business licence of Zepto’s warehouse in Dharavi, Mumbai, citing serious non-compliance with food safety regulations. The action was taken after an inspection revealed multiple violations, including fungal growth on food...

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Moneylife Digital Team 30 May 2025
In a significant judgement, the national consumer disputes redressal commission (NCDRC) has directed ICICI Lombard General Insurance Company Ltd to pay Rs2.99 crore along with interest to a Mumbai-based widow, holding that the insurer had unfairly rejected her claim on technical and ambiguous...

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On a busy office day, Sushmita, a corporate executive, received an email in the name of her bank, asking her to update her know-your-customer (KYC) details immediately. It asked her to use a link provided in the email, or else her account would be blocked. Without giving it much thought,...

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Moneylife Digital Team 30 May 2025
Reserve Bank of India (RBI) has announced plans to issue fresh guidelines aimed at curbing mis-selling of financial products and services by regulated entities (REs), including banks and non-banking financial companies (NBFCs). The initiative comes amid growing concerns over unethical practices...

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Moneylife Digital Team 29 May 2025
In a major legal blow to US president Donald Trump, a federal court has struck down his controversial 'liberation day' import tariffs, ruling that he exceeded the powers granted to him under federal law. The ruling from the US Court of International Trade in Manhattan held that president...

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Moneylife Digital Team 29 May 2025
In a significant international crackdown, the central bureau of investigation (CBI) has busted a sophisticated cybercrime syndicate that was running fake tech support scams to defraud Japanese citizens. Acting under Operation Chakra V, CBI on 28 May 2025 conducted searches at 19 locations...

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Shirish Shanbhag 29 May 2025
Life in a cooperative housing society (CHS/the Society) can offer a sense of community and shared responsibility, but it can also come with unique challenges. From disagreements over shared expenses to unauthorised commercial use of residential premises, or even the inability to step down from...

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Moneylife Digital Team 28 May 2025
An overwhelming 94% of misleading advertisements in India appeared online in FY24–25, according to the latest report released by the Advertising Standards Council of India (ASCI). The annual complaints report paints a stark picture of how digital platforms, particularly social media, have...

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Moneylife Digital Team 28 May 2025
The administration of US president Donald Trump has directed American diplomatic missions overseas to halt the scheduling of new appointments for student and exchange visitor visas. This development comes as the US state department plans to expand its screening of applicants’ social media...

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Moneylife Digital Team 27 May 2025
In a significant win for insurance policyholders, the national consumer disputes redressal commission (NCDRC) has dismissed an appeal filed by Birla Sun Life Insurance Co Ltd, upholding a 2014 verdict that directed the insurer to pay Rs21 lakh to a Telangana-based widow after the death of her...

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Moneylife Digital Team 26 May 2025
In a significant verdict, the national consumer disputes redressal commission (NCDRC) has directed German luxury car manufacturer Mercedes-Benz India Pvt Ltd and its Mumbai-based dealer Auto Hangar India Pvt Ltd to jointly pay Rs45 lakh compensation with interest to a consumer who was sold a...

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In a shocking case of investment fraud, dozens of investors from the United Arab Emirates (UAE), many of them Indian expats, have lost millions of dirhams after Gulf First Commercial Brokers abruptly shut down its offices in Dubai's Business Bay. According to a report from Khaleej Times, the...

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Shirish Shanbhag 23 May 2025
Living in a cooperative housing society (CHS/the Society) often comes with its own set of unique challenges, ranging from managing common spaces and shared facilities to navigating election rules and disputes over parking. While Society bye-laws provide a strong framework for resolving such...

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Moneylife Digital Team 22 May 2025
In a significant step to curb cyber-enabled financial crimes, the department of telecommunications (DoT) has introduced a new intelligence-sharing tool called the financial fraud risk indicator (FRI). This tech-enabled feature, integrated into the digital intelligence platform (DIP), aims to...

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Moneylife Digital Team 21 May 2025
The central consumer protection authority (CCPA) has issued a notice to Uber about the platform's practice of offering an advanced tip to drivers for faster pickup.    Taking cognisance of the 'advance tip' issue, Pralhad Joshi, Union minister of consumer affairs, food and public...

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