CONSUMER INTEREST


Shirish Shanbhag 10 October 2024
This week, I will address various pressing issues faced by cooperative housing society (CHS/Society) members, ranging from redevelopment disputes to challenges with inheritance and legal rights. Redevelopment continues to be a hot topic, with members often navigating complex situations...

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Moneylife Digital Team 09 October 2024
Updated at 9.50pm on 9 October 2024 to include a response from Star Health and Allied Insurance   In a shocking incident, a hacker claims to be leaking data of customers of Star Health and Allied Insurance Co Ltd and their insurance claims. The hacker, xenZen, alleges, "This leak is sponsored...

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Satyendra Wankhade (Bar  and   Bench) 09 October 2024
A District Consumer Disputes Redressal Commission in Chandigarh recently imposed a fine of Rs19,000 on travel booking giant MakeMyTrip and Go First airlines after a series of flight cancellations and rescheduling resulted in a family missing part of their planned holiday in Thailand (Amir Kohar...

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Moneylife Digital Team 08 October 2024
Amidst rising complaints and share price drops, Ola Electric Mobility Ltd has received a show-cause notice (SCN) from the central consumer protection authority (CCPA) due to increased consumer complaints. The SCN cites alleged violations of consumer rights, misleading advertising and unfair...

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Moneylife Digital Team 07 October 2024
Automobile retail sales in India declined 9.26% year-on-year (y-o-y) in September amid a massive buildup of passenger vehicle inventory due to sluggish demand. The Federation of Automobile Dealers Associations (FADA) has urged original equipment manufacturers (OEMs) to take corrective...

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Bhavini Srivastava (Bar  and   Bench) 07 October 2024
The Delhi High Court recently upheld the power of consumer commissions to issue arrest warrants under the Consumer Protection Act. (Rakesh Khanna vs. Naveen Kumar Aggarwal & Ors).   Justice Sanjeev Narula noted that under the Act, consumer commissions are empowered with judicial authority...

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A few days ago, Santosh Patil, a friend, received a call from a person who said he was calling from a courier company. He was told there was a parcel for him from a well-known jeweller, but he needed to rectify an error in the delivery address. Santosh was about to do that when he realised he...

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Moneylife Digital Team 03 October 2024
Holding Tata AIA Life Insurance Co Ltd (earlier known as Tata AIG Life Insurance Co Ltd) responsible for not notifying the complainant of acceptance or rejection of an insurance proposal within the required 15-day period, which constitutes a breach of regulatory obligation, the national...

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Shirish Shanbhag 03 October 2024
In this week's column, I will address some common concerns that residents face when navigating the complex dynamics of cooperative housing societies (CHS). From disputes over children playing in shared spaces to questions about maintenance responsibilities, these issues often require careful...

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Moneylife Digital Team 02 October 2024
Rapping the State Bank of India (SBI) for hurriedly filing a transfer application to block proceedings before a district commission and causing a trial by media, the national consumer disputes redressal commission (NCDRC) dismissed the transfer application filed by SBI.    In an order last...

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Abhimanyu Hazarika (Bar  and   Bench) 30 September 2024
The Supreme Court on Monday grilled Andhra Pradesh Chief Minister (CM) N Chandrababu Naidu for prematurely going public with the claim that previous regime of Yuvajana Sramika Rythu (YSR) Congress Party used substandard ghee containing animal fat to prepare laddus at Sri Venkateswara temple in...

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Over the past few years, cybercriminals have been duping people in the name of FedEx, a global courier service. They started tracking people who were frequent travellers abroad and then expanded their reach. These criminals have now expanded to more worrying and dangerous territory—they are...

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Sahyaja MS (Bar  and   Bench) 27 September 2024
In a relief to creditor classes with large numbers such as homebuyers, the Insolvency and Bankruptcy Board of India (IBBI) announced significant amendments to the Insolvency Resolution Process for Corporate Persons Regulations, 2016.   These amendments, effective from 24 September 2024, are...

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Moneylife Digital Team 26 September 2024
Rejecting a first appeal, the national consumer disputes redressal commission (NCDRC) says the airbags in the car failed to deploy, not because of a manufacturing defect, but because the seat belt was not fastened by the consumer, as stated in the owner's manual provided by Mercedes Benz India...

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Even after paying through the nose, you often do not receive the bare minimum quality or service. This is when Indian consumers prefer to go by the tagline 'Kitna Deti Hai' or the mileage they can get after paying the money. After remaining under the myth of the 'fastest data network' and...

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Shirish Shanbhag 26 September 2024
This week, I will address some crucial issues that many members of a cooperative housing society (CHS/Society) often face, particularly related to property rights and inheritance disputes. One of the key questions involves a case where a family member has been left out of a release deed after...

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Shashwat Singh (Bar  and   Bench) 25 September 2024
The District Consumer Disputes Redressal Commission in Hyderabad recently ordered Tata Motors to refund 16.95 lakh to a person for selling him a defective electric car.   A Coram of President Vakkanti Narasimha Rao, Members D Sreedevi and V Janardhan Reddy found that the car, a Tata Nexon...

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Moneylife Digital Team 24 September 2024
Rejecting the contention of New India Assurance Co Ltd about collusive intent between the claimants and the police, hospital and officials of Rashtriya Ispat Nigam Ltd (RINL), the national consumer disputes redressal commission (NCDRC) directed the insurer to pay Rs2.62 crore as the death...

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Two days ago, Nichola, a colleague, informed me that she had received a message from her friend on WhatsApp (WA) asking her to share a six-digit code sent to her mobile via SMS. The friend claimed the code was sent by mistake. Nichola called her friend on WA, but there was no response, so she...

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Moneylife Digital Team 20 September 2024
Holding HDFC Bank Ltd responsible for deficiency in service by keeping a hold on funds of a customer's savings account that resulted in bouncing his instalment of car loan, the national consumer disputes redressal commission (NCDRC) directed the lender to pay Rs50,000 compensation for mental...

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