CONSUMER INTEREST


Moneylife Digital Team 07 December 2025
IndiGo on Sunday insisted that its board of directors had intervened 'on the very first day' of its nationwide operational collapse, even as the airline continued to cancel hundreds of flights for the sixth straight day and regulators escalated action over what they termed 'large-scale...

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Moneylife Digital Team 07 December 2025
In a sharp escalation of public anger over IndiGo’s week-long operational meltdown, a nationwide survey by community platform LocalCircles has found that 87% of airline passengers want the central consumer protection authority (CCPA) to initiate a class action against the airline under the...

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Moneylife Digital Team 06 December 2025
The Indian government on Saturday ordered IndiGo to complete all pending passenger refunds by 8pm on Sunday, as the nationwide flight disruption triggered by the airline entered its fifth straight day, leaving thousands stranded across major airports. Separately, in a major relief for air...

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Moneylife Digital Team 05 December 2025
Reserve Bank of India (RBI)’s grievance redress system, especially the much-touted integrated ombudsman scheme (IOS) scheme has come under scrutiny after two separate cases—one involving a Mumbai consumer’s locker-deposit dispute and another concerning a 79-year-old Kerala-based senior...

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Moneylife Digital Team 05 December 2025
India’s largest airline, IndiGo, plunged into a deepening operational crisis on Friday, cancelling around 500 flights in Delhi alone and more than 1,000 flights across its network in recent days, triggering widespread chaos at airports nationwide. The mass cancellations forced the directorate...

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Moneylife Digital Team 05 December 2025
Reserve Bank of India (RBI) has significantly expanded the range of free services available to customers holding basic savings bank deposit (BSBD) accounts, commonly known as zero-balance, zero-fee accounts. In a new directive, RBI has asked banks to treat BSBD accounts on par with regular...

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Every week, I track how fraudsters and cybercriminals from around the world adapt more quickly than regulators and remain several steps ahead of law enforcement agencies (LEAs). But a bigger danger is now emerging: a growing digital trust deficit. This is the widening gap between what citizens...

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Moneylife Digital Team 04 December 2025
India’s banking ombudsman system recorded 194,021 complaints in FY23–24, marking a significant reduction from the previous year but also showing a notable rise in maintainable or actionable cases, according to the Reserve Bank of India (RBI)’s annual report on the integrated ombudsman scheme...

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Moneylife Digital Team 04 December 2025
India’s largest airline, IndiGo, remained in disarray for a third straight day on Thursday, scrapping more than 300 domestic and international flights across major hubs such as Delhi, Mumbai and Bengaluru, and leaving hundreds of travellers stranded. Widespread delays also rippled through...

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Shirish Shanbhag 04 December 2025
Issues around ownership transfer, joint-holder rights and charges levied by a cooperative housing society (CHS/the Society) continue to cause confusion for many members. While CHS bye-laws provide detailed guidance on what societies can and cannot do, managing committees often follow informal...

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Moneylife Digital Team 03 December 2025
In a significant reversal, the Union government withdrew its directive on Wednesday, mandating the pre-installation of the Sanchar Saathi app on all smartphones sold in India, just days after issuing a sweeping order that sparked political outrage, public pushback and intense scrutiny from...

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Moneylife Digital Team 03 December 2025
Indian carrier IndiGo is forced to cancel more than 70 flights across the country on Wednesday, with operations severely disrupted at major hubs including Bengaluru and Mumbai. Several arrivals and departures were affected throughout the day, as the carrier struggled with a worsening crew...

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Moneylife Digital Team 03 December 2025
Dismissing a writ appeal filed by State Bank of India (SBI), the Gauhati High Court (HC) has upheld an earlier order directing the Bank to refund  ₹94,204.80 to a customer whose savings account was fraudulently debited through three unauthorised electronic transactions in October 2021. The...

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Moneylife Digital Team 02 December 2025
Indian banks have returned ₹10,297 crore to rightful owners or depositors in forgotten or inactive deposits over the past three years, according to a written reply in the Rajya Sabha on Tuesday by Pankaj Chaudhary, the minister of state for finance. The refunds span bpublic and private sector...

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KBS Sidhu 02 December 2025
SIMless WhatsApp a Thing of the Past?   1. What Exactly Has the Government Done?   On the last working day of November 2025, the department of telecommunications (DoT)—reportedly acting unilaterally, without any meaningful consultation with key stakeholders such as the telecom service...

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Moneylife Digital Team 02 December 2025
The Union government’s latest directive requiring mobile manufacturers to pre-install the Sanchar Saathi application on all handsets sold in India has ignited a sharp political and public backlash, with critics alleging an unprecedented intrusion into citizens’ digital privacy. Amid mounting...

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Moneylife Digital Team 01 December 2025
In a sweeping move that could reshape how millions of Indians use popular messaging platforms, the Union government has directed apps such as WhatsApp, Telegram, Signal, Snapchat, ShareChat, JioChat, Arattai and Josh to ensure their services cannot be accessed unless users have an active SIM...

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Moneylife Digital Team 01 December 2025
Delivering a stringent order against Niva Bupa Health Insurance Company Ltd, the Mumbai suburban district consumer disputes redressal commission has directed the insurer to reimburse ₹66.50 lakh to a Juhu resident whose overseas cancer treatment claim was rejected on grounds later found to be...

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Moneylife Digital Team 28 November 2025
The department of financial services (DFS) under Union ministry of finance (MoF) is collaborating with Reserve Bank of India (RBI) to create a comprehensive digital platform that will consolidate all types of dormant financial holdings, including bank deposits, insurance claims, mutual fund...

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Mumbai police’s economic offences wing (EOW) has uncovered two major financial frauds that show how sophisticated networks are targeting unsuspecting investors — from first-time traders to senior citizens who have inherited assets.   In one of the cases, the EOW’s economic intelligence unit...

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