CONSUMER INTEREST


In a shocking case of investment fraud, dozens of investors from the United Arab Emirates (UAE), many of them Indian expats, have lost millions of dirhams after Gulf First Commercial Brokers abruptly shut down its offices in Dubai's Business Bay. According to a report from Khaleej Times, the...

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Shirish Shanbhag 23 May 2025
Living in a cooperative housing society (CHS/the Society) often comes with its own set of unique challenges, ranging from managing common spaces and shared facilities to navigating election rules and disputes over parking. While Society bye-laws provide a strong framework for resolving such...

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Moneylife Digital Team 22 May 2025
In a significant step to curb cyber-enabled financial crimes, the department of telecommunications (DoT) has introduced a new intelligence-sharing tool called the financial fraud risk indicator (FRI). This tech-enabled feature, integrated into the digital intelligence platform (DIP), aims to...

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Moneylife Digital Team 21 May 2025
The central consumer protection authority (CCPA) has issued a notice to Uber about the platform's practice of offering an advanced tip to drivers for faster pickup.    Taking cognisance of the 'advance tip' issue, Pralhad Joshi, Union minister of consumer affairs, food and public...

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Moneylife Digital Team 20 May 2025
The national consumer disputes redressal commission (NCDRC) has upheld an order passed by the state commission awarding Rs25 lakh compensation to the family of a woman who died after allegedly negligent treatment at Cocoon Hospital, operated by Lineage Healthcare Ltd in Jaipur.   In its...

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Ratna Singh (Bar  and   Bench) 19 May 2025
The District Consumer Disputes Redressal Commission (DCDRC) in Mumbai recently directed Amazon to pay 40,000 (including compensation and legal costs) for failing to deliver a Rakhi worth 100 to a customer.    Amazon had cancelled the order and refunded the 100 paid for placing the order, a...

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Earlier this week, we were all surprised to receive a know-your-customer (KYC) update message in the name of Bank of Maharashtra (BoM) from a media friend, Sumeet (name changed), on one of our WhatsApp groups. There were two posts from Sumeet. One was about completing re-KYC through an attached...

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Moneylife Digital Team 16 May 2025
A new study by Moneylife Foundation confirms the depth and scale of challenges caused by the rigid enforcement of know-your-customer (KYC) norms, particularly in rural India. What was intended as a safeguard against financial crimes has, in practice, become a significant barrier to financial...

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Chandramouli Mohan 16 May 2025
The Hidden Cost of Falling Short Imagine this: You’re juggling bills, groceries and school fees and one month you dip below your bank’s minimum balance requirement. Next thing you know, your bank slaps you with a penalty. Annoying, right? But wait—there’s more! On top of this penalty, you’re...

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Moneylife Digital Team 16 May 2025
Holding Saurabh Gadgil of PNG Jewellers Pvt Ltd responsible for extracting additional money in the name of government taxes while buying back a diamond bangle from a customer, the Pune district consumer disputes redressal commission directed the jeweller to buy back the diamond bangle as per...

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Shirish Shanbhag 15 May 2025
As cities grow denser and cooperative housing societies take on greater responsibilities—whether it is maintaining infrastructure, managing finances, or exploring sustainability initiatives like solar power—members are increasingly required to stay informed about their rights and duties....

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Meera Emmanuel (Bar  and   Bench) 14 May 2025
The Karnataka High Court recently dismissed a petition challenging a police notice issued to digital payments gateway PhonePe for user information after a client used the app to engage in allegedly illegal sports betting-related transactions.   PhonePe had challenged the police notice on the...

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On 29 April  2025, the Supreme Court of India (SC), issued a landmark order directing the central bureau of investigation (CBI) to register seven preliminary enquiries and set up a special investigation team (SIT) to probe, what it termed as, an ‘unholy nexus’ between lenders and real estate...

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Right to information (RTI) applicant Shiv Kumar Kanoi, who filed over 100 RTI applications including 65 from January to December 2024 to the Central Bank of India’s Kolkata and Mumbai branches, with the same number of first appeals and second appeals, was reprimanded with all his appeals being...

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Moneylife Digital Team 09 May 2025
In a historic and unexpected decision, US cardinal Robert Francis Prevost was elected the 267th pope, taking the name Leo XIV, and making history as the first American to lead the world’s 1.4bn (billion) Catholics.   I announce to you a great joy; we have a Pope: The Most Eminent and Most...

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Shirish Shanbhag 08 May 2025
Managing or living in a cooperative housing society (CHS/the Society) often means dealing with a range of legal, procedural and practical challenges—many of which are not always clearly understood by residents or committee members. From questions of membership and voting rights to property...

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Moneylife Digital Team 07 May 2025
A United States (US) federal court has ordered Israeli spyware company NSO Group to pay nearly US$170mn (million) in damages to WhatsApp and its parent company Meta, in a landmark ruling over the illegal surveillance of around 1,400 users using the notorious Pegasus software.   The jury...

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Moneylife Digital Team 06 May 2025
The Gurugram zonal office of the directorate of enforcement (ED) has provisionally attached immovable properties worth Rs2,348 crore in connection with a large-scale real estate fraud involving WTC Faridabad Infrastructure Pvt Ltd and associated entities of the WTC group, headed by Ashish...

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Bar  and   Bench 05 May 2025
The Calcutta High Court recently struck down a West Bengal law allowing electricity companies to penalise consumers for using more power than the permitted limit (Metsil Exports Private Limited and Another v West Bengal Electricity Regulatory Commission and Others).    Justice Sabyasachi...

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The customer is king—a much quoted business mantra coined by Harry Gordon Selfridge a century ago—is more of a hollow slogan today. Instead, customers of giant organisations are forced deal with ‘systems’ that work at avoiding a human interface. In the age of digital automation, where...

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