CONSUMER INTEREST


Shirish Shanbhag 15 May 2025
As cities grow denser and cooperative housing societies take on greater responsibilities—whether it is maintaining infrastructure, managing finances, or exploring sustainability initiatives like solar power—members are increasingly required to stay informed about their rights and duties....

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Moneylife Digital Team 14 May 2025
Holding Saurabh Gadgil of PNG Jewellers Pvt Ltd responsible for extracting additional money in the name of government taxes while buying back a diamond bangle from a customer, the Pune district consumer disputes redressal commission directed the jeweller to buy back the diamond bangle as per...

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Meera Emmanuel (Bar  and   Bench) 14 May 2025
The Karnataka High Court recently dismissed a petition challenging a police notice issued to digital payments gateway PhonePe for user information after a client used the app to engage in allegedly illegal sports betting-related transactions.   PhonePe had challenged the police notice on the...

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Moneylife Digital Team 13 May 2025
A new study by Moneylife Foundation confirms the depth and scale of challenges caused by the rigid enforcement of know-your-customer (KYC) norms, particularly in rural India. What was intended as a safeguard against financial crimes has, in practice, become a significant barrier to financial...

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Chandramouli Mohan 12 May 2025
The Hidden Cost of Falling Short Imagine this: You’re juggling bills, groceries and school fees and one month you dip below your bank’s minimum balance requirement. Next thing you know, your bank slaps you with a penalty. Annoying, right? But wait—there’s more! On top of this penalty, you’re...

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On 29 April  2025, the Supreme Court of India (SC), issued a landmark order directing the central bureau of investigation (CBI) to register seven preliminary enquiries and set up a special investigation team (SIT) to probe, what it termed as, an ‘unholy nexus’ between lenders and real estate...

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Right to information (RTI) applicant Shiv Kumar Kanoi, who filed over 100 RTI applications including 65 from January to December 2024 to the Central Bank of India’s Kolkata and Mumbai branches, with the same number of first appeals and second appeals, was reprimanded with all his appeals being...

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Moneylife Digital Team 09 May 2025
In a historic and unexpected decision, US cardinal Robert Francis Prevost was elected the 267th pope, taking the name Leo XIV, and making history as the first American to lead the world’s 1.4bn (billion) Catholics.   I announce to you a great joy; we have a Pope: The Most Eminent and Most...

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Shirish Shanbhag 08 May 2025
Managing or living in a cooperative housing society (CHS/the Society) often means dealing with a range of legal, procedural and practical challenges—many of which are not always clearly understood by residents or committee members. From questions of membership and voting rights to property...

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Moneylife Digital Team 07 May 2025
A United States (US) federal court has ordered Israeli spyware company NSO Group to pay nearly US$170mn (million) in damages to WhatsApp and its parent company Meta, in a landmark ruling over the illegal surveillance of around 1,400 users using the notorious Pegasus software.   The jury...

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Moneylife Digital Team 06 May 2025
The Gurugram zonal office of the directorate of enforcement (ED) has provisionally attached immovable properties worth Rs2,348 crore in connection with a large-scale real estate fraud involving WTC Faridabad Infrastructure Pvt Ltd and associated entities of the WTC group, headed by Ashish...

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Bar  and   Bench 05 May 2025
The Calcutta High Court recently struck down a West Bengal law allowing electricity companies to penalise consumers for using more power than the permitted limit (Metsil Exports Private Limited and Another v West Bengal Electricity Regulatory Commission and Others).    Justice Sabyasachi...

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The customer is king—a much quoted business mantra coined by Harry Gordon Selfridge a century ago—is more of a hollow slogan today. Instead, customers of giant organisations are forced deal with ‘systems’ that work at avoiding a human interface. In the age of digital automation, where...

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Moneylife Digital Team 02 May 2025
Expressing concern over how home-buyers in the National Capital Region (NCR) have been held 'to ransom', the Supreme Court ordered a preliminary probe by the central bureau of investigation (CBI) into an alleged nexus between real estate developers and banks in projects of Supertech Ltd in the...

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Moneylife Digital Team 02 May 2025
The national consumer disputes redressal commission (NCDRC) has upheld an order directing the State Bank of Travancore (SBT), now State Bank of India (SBI), to refund the outstanding loan amount and pay compensation to the widow of a deceased home loan borrower, holding the bank accountable for...

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Manisha, a friend, wanted to buy an extravagant outfit for a family wedding. She found some very good outfits on a reputable e-shop. However, most were a little out of her budget. So she decided to go bargain hunting and, using the photo of the dress, she searched other online shops to check if...

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Shirish Shanbhag 02 May 2025
Living in a cooperative housing society (CHS/the Society) requires a fine balance between individual rights and collective responsibilities. While these residential communities are meant to function on the principles of democratic decision-making, mutual understanding and cooperation, they are...

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Moneylife Digital Team 01 May 2025
The festival of Akshaya Tritiya, guided by celestial alignments, is considered an auspicious time to purchase gold, silver, or any precious metal. This year, jeweller showrooms are seeing increased footfall, but due to high gold prices, people are being cautious about investing too much this...

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Just like the toll plaza that we pay irrespective of the bad condition of roads and other services on expressways, property tax has to be promptly paid by citizens irrespective of pathetic civic amenities, Pune being a sterling example.   Questioning the reason why she must pay property tax...

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Debayan Roy (Bar  and   Bench) 30 April 2025
In a landmark judgment, the Supreme Court on Wednesday ruled that digital access is a fundamental right and issued a slew of directions to ease the Know-Your-Customer (KYC) process for acid attack survivors who may have suffered eye injuries and other persons who may suffer visual impairment or...

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