CONSUMER INTEREST


Moneylife Digital Team 13 February 2025
The Telecom Regulatory Authority of India (TRAI) has announced amendments to its Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018, tightening restrictions on unsolicited commercial communication (UCC). The revised rules significantly lower the threshold for...

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Shirish Shanbhag 13 February 2025
Many cooperative housing societies embark on self-redevelopment with the expectation of greater transparency and cost savings. However, as seen in one case this week, members are struggling to access key documents such as the feasibility report and development manager (DM) contract, despite a...

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Moneylife Digital Team 12 February 2025
US president Donald Trump's planned 25% tariffs on steel and aluminium imports would be added on top of other levies on Canadian goods, resulting in a total 50% tariff if threatened duties on all imports from Canada are enacted in March.    However, governments around the world, including...

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Moneylife Digital Team 07 February 2025
While reiterating that insurance companies process the claims as per the terms and conditions of the policy, the Union government says that, during FY23-24, insurers rejected claims worth Rs26,037.65 crore. It includes claims worth Rs15,100.14 crore disallowed as per terms and conditions (T&C)...

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Chandramouli Mohan 07 February 2025
In a world where financial emergencies can strike at any moment, one woman's desperate need for medical funds turned into a distressing ordeal. My friend's sister, a 72-year-old widow, faced urgent medical expenses and reached out to her brother for help. He promptly transferred money to her...

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A few days ago, Ashish from Lokmat Videos posted a message on X about the hacking of his WhatsApp account. He also warned people not to respond to any message from his WhatsApp account requesting money. After checking the details he had shared, I found that the fraudsters had used a very simple...

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Shirish Shanbhag 06 February 2025
Managing a cooperative housing society (CHS/the Society) comes with its fair share of challenges, ranging from urgent infrastructure repairs to procedural hurdles in membership transfers. This week, I will address three critical issues that impact society members—ensuring uninterrupted water...

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Moneylife Digital Team 04 February 2025
Information provided by the insurance regulatory and development authority of India (IRDAI) shows that, as of 31 March 2024, insurance companies have unclaimed insurance funds worth Rs21,718 crore which declined from Rs23,699 crore as of 31 March 2023. However, IRDAI does not maintain data...

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SN Thyagarajan (Bar  and   Bench) 04 February 2025
The Supreme Court on Monday ruled that consumer fora can interfere with the terms of builder-buyer agreements that are one-sided, as the same would amount to unfair trade practice under the Consumer Protection Act, 2019. (Godrej Project Development Ltd v. Anil Karlekar)   A Bench of Justices...

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Moneylife Digital Team 01 February 2025
Presenting her eighth Union Budget, finance minister Nirmala Sitharaman unveiled plans to roll out a revamped central know-your-customer (CKYC) registry in 2025, aimed at simplifying the KYC process for investors while enhancing data security.   The updated registry seeks to address growing...

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Moneylife Digital Team 01 February 2025
In her Union Budget speech for FY25-26, finance minister (FM) Nirmala Sitharaman unveiled a revamped version of the UDAN (Ude Desh Ka Aam Nagrik) scheme, aimed at further boosting regional air connectivity across India.   The enhanced initiative will expand to 120 new destinations, expected...

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Moneylife Digital Team 31 January 2025
  Taking cognisance of the steep hike in premiums for health insurance for senior citizens, the insurance regulatory and development authority of India (IRDAI) says effective immediately, insurance companies cannot revise the premium for senior citizens by more than 10%pa (per annum).   In a...

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Everything was going smoothly in the world of artificial intelligence (AI), with established players making small bits of progress every day. AI models were being developed or integrated by device-makers and service-providers and a growing number of end-users (especially smartphone users) were...

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Shirish Shanbhag 30 January 2025
Cooperative housing society (CHS/the Society) disputes continue to be a significant concern for residents, ranging from unfair parking allocations to the misuse of residential flats for commercial purposes. Many members find themselves struggling with arbitrary charges, unauthorised...

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Moneylife Digital Team 28 January 2025
The Maharashtra government has decided to set up a seven-member committee to explore banning petrol and diesel vehicles in the Mumbai metropolitan region (MMR) due to worsening air quality and increasing pollution in MMR. Headed by SK Shrivastava, a retired officer from the Indian...

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Moneylife Digital Team 24 January 2025
In a historic order on accountability, the adjudicating authority (AA), under the Information Technology (IT) Act, held Axis Bank responsible for failing to ensure reasonable security practices and procedures which directly contributed to unauthorised transactions from a customer's account. The...

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Moneylife Digital Team 24 January 2025
In a significant move to safeguard home-buyers, the Maharashtra Real Estate Regulatory Authority (MahaRERA) has frozen the bank accounts of more than 1,950 real estate projects that have failed to progress as promised. This step is part of the Authority's efforts to enforce compliance and...

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Moneylife Digital Team 24 January 2025
"The insurance policy terms cannot be changed at the whims and fancies of the insurance company," asserted consumer activist Jehangir Gai, delivering a powerful message at a programme organised by Moneylife Foundation, discussing the challenges a policyholder faces with health insurance...

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There is a new clipping going viral on social media about a Bengaluru techie losing Rs2.8 crore after using a mobile phone he 'won in a lottery' (he did not even participate in the lottery!). From the complaint that he filed with the police, it appears to be a case of specific pre-installed...

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Moneylife Digital Team 23 January 2025
The central consumer protection authority (CCPA) of India has issued a notice to Apple Inc following numerous consumer complaints about performance issues with iPhones after the iOS 18 software update.    In a post on X, Union minister for consumer affairs Pralhad Joshi says, "After receiving...

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