Consumers can not afford to go it alone when it comes to atypical income claims.
In May 2022, TINA.org filed a comment
concerning the US Federal Trade Commission (FTC)’s request for statements regarding its consideration of proposing a rulemaking to address deceptive or unfair marketing using earnings claims. As we drafted this comment, I was cognizant of the many complaints TINA.org has received over the years from consumers, many in precarious financial situations, who had been exploited by companies using atypical and unsubstantiated income representations. And there can be no doubt that things have generally not gotten better for consumers recently.
The COVID-19 pandemic and corresponding economic fallout has severely impacted the financial well-being of millions of U.S. consumers. While the impact has been widespread, it has struck economically disadvantaged communities the hardest. By way of example:
27 percent of adults reported difficulty covering
household expenses such as food, medical payments, student loans, or rent or mortgage in 2021;
“[I]n October 2021, nearly 20 million adults lived in households that did not get enough to eat
, [and] 12 million adult renters were behind on rent…”;
“Approximately one in four adults have struggled to pay
their bills since the onset of COVID-19”;
As families struggle to make ends meet, deceptive earnings claims continue to be used to convince consumers to part with their money.
Over the years, TINA.org has collected more than 11,000 examples of atypical earnings representations used by a diverse and varying number of companies, including gaming platform Roblox
and investment newsletter company Agora,
to exploit consumers who can least afford it.
But no industry better exemplifies the true breadth and variation of deceptive earnings claims used to manipulate consumers than the direct selling industry
As such, TINA.org utilized its extensive data and research concerning the MLM industry to support its contention that the FTC should craft a rule that prohibits the marketing of atypical earnings claims, whether they are express or implied.
Because deceptive earnings claims are pervasive in the direct selling industry and reliable earnings information is rarely provided to MLM recruits and low-level distributors, large numbers of consumers suffer serious harm from their involvement with MLM companies.
Many participants report that they would have made different choices if better informed, but the direct selling industry will never voluntarily abstain from making deceptive earnings claims as that would run counter to their uncompromising pursuit of profits.
will only comply with the law when the costs of doing so is less than the benefits of noncompliance, and a rule prohibiting atypical earnings claims may be one way to influence the industry’s expected costs by making their deceptive earnings representations prohibitively expensive.
For these reasons, and many more, TINA.org has urged the commission to initiate a rulemaking with respect to deceptive or unfair marketing using earnings claims.
(Bonnie Patten, executive director of TINA.org, is an attorney and mother of three. Her commitment to educating the public about deceptive marketing and fraudulent ads stems from her belief that education is the only viable way to effectively eradicate the market of false ads.)