Uber trying hard to resume its services in Delhi

Moneylife Digital Team 29 December 2014

Uber, the taxi aggregator that was banned in Delhi following the rape of a young woman by its driver, is trying very hard to resume its services in the national capital. On Monday, 29 December, the Transport Department of Delhi held a hearing to determine whether Uber can begin services again, as per the directions given by the Delhi High Court.

In an online petition, Uber said, "We are fully committed to making Uber the safest way to get around Delhi and the entire Uber organization, from San Francisco to Delhi, is working hard to show that commitment. Features such as the Enhanced ShareMyETA and safety specialist teams like Incident Response Team are being rolled out first in India. We are working on many more technology enhancements and partnerships and continue to innovate and focus on safety."

"Uber’s business model is identical to the other app based companies who have been allowed to operate in New Delhi since 22nd December. However, Uber still continues to be banned and blacklisted," the app-based transportation network and taxi company said.

Uber said that, to enhance safety for its passengers it is introducing the following features:

• Police Verification: Ensuring all Uber driver-partners across India have an authentic and valid police verification

• Document Verification: A local team of specially trained safety experts to detect fraud, verify and authenticate driver/ vehicle documents and test the validity of Uber's screening.

• Background Checks: Going above and beyond required government verification, we’re (Uber) engaging local and global experts to evaluate the most effective background screening solution across India; pilot programs are already running in select cities, including Delhi.

• Incident Response Team: A local and dedicated customer support centre that will specialize on resolving critical issues for our rider and driver community in India.

• In-app safety features: An enhanced ShareMyETA button is the first of a whole set of new integrated Uber safety features coming to India. ShareMyETA allows you to send your complete trip details (including live GPS tracking, driver photo, name and vehicle license no.) to your loved ones.

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