The popular group buying website that is backed by Groupon , the world’s largest group buying business, delivers items ten days after customer cancels duplicate order. Company directs another customer who received a defective watch to contact the merchant
Group buying sites such as SnapDeal, Deals4U, SoSasta, moneysaverprime, mydala taggle, are the latest buzzwords in the retail space, promising hefty discounts to consumers, who are part of their group. But it's not all good news.
Complaints are pilling up against SoSasta, one of the popular websites that offers discounts on products and services, with consumers accusing the company of deficient services and not delivering the orders.
According to these consumers, SoSasta delivers faulty products and gives incorrect information on various discount deals. What's worse, it seems that the company pays no heed to complaints and does not have any grievance redressal mechanism. SoSasta is backed by Groupon, the world's largest online group buying business.
Gaurav Sawhney described a harrowing experience with the company. On 24th August, he ordered a few products from SoSasta.com and due to a mix-up his friend ordered the same products too. Eventually they ended up with two similar orders. So Mr Sawhney contacted the company the following morning, and after noting down his order number, the company attendant confirmed that one of the orders was being cancelled.
Ten days later, he was shocked to receive both the orders. Mr Sawhney contacted the company again, but he was told that the order could not be cancelled. After going back and forth, SoSasta informed Mr Sawhney that his order was shipped before he called to cancel.
"Can a shipment be sent by a premier courier company and reach in 10 days? It cannot, hence the fact is that I had placed the request way before it even reached the merchant for shipment. If even it had reached the merchants, are there no processes to cancel the order," he asks.
This is not an isolated case. Consumer complaint forums on the Internet have many such cases, stating either non-delivery of products despite payments, or receipt of defective products. Surprisingly, a majority of these issues remain unresolved as customers do not even receive a reply from the company.
"I bought a wallet from (the) website, (it's) been more than a month (and I have) not received it and already made the payment of Rs500. I am calling them up (the company) but there is no response," complains Shreya on www.grahakseva.com.
Another complaint on consumercomplaints.com says, "I have purchased Reebok watch from the www.sosasta.com on 26th July. When I received, it was stopped (non-functional) and in a defective condition. I mailed and complained them so many times, but they are saying that the merchant is blacklisted now, so you have to send the watch to merchant and ask for replacement, we can't do anything. It's now more than a month but they are not responding."
A detailed email to the SoSasta about these complaints was not answered till the time of publishing this article.
Inside story of the National Stock Exchange’s amazing success, leading to hubris, regulatory capture and algo scam
Fiercely independent and pro-consumer information on personal finance.
1-year online access to the magazine articles published during the subscription period.
Access is given for all articles published during the week (starting Monday) your subscription starts. For example, if you subscribe on Wednesday, you will have access to articles uploaded from Monday of that week.
This means access to other articles (outside the subscription period) are not included.
Articles outside the subscription period can be bought separately for a small price per article.
Fiercely independent and pro-consumer information on personal finance.
30-day online access to the magazine articles published during the subscription period.
Access is given for all articles published during the week (starting Monday) your subscription starts. For example, if you subscribe on Wednesday, you will have access to articles uploaded from Monday of that week.
This means access to other articles (outside the subscription period) are not included.
Articles outside the subscription period can be bought separately for a small price per article.
Fiercely independent and pro-consumer information on personal finance.
Complete access to Moneylife archives since inception ( till the date of your subscription )
The payment has already been done and damn the customer.
Ive had a similar problem with Tradus wherein an order was delivered after 18 days when the delivery period promised was 2-3 days for an item which was in stock that too after at least 10 email reminders, This site has no phone Nos on which you can contact them in case of a problem only email.
I must mention here that FUTUREBAZAAR is one of the best online shopping sites with a very good delivery record and follow up in case of problems and complaints, this comes from personal experience.