Service and Transaction Calls To Originate from 160 Number Series Soon: DoT
Moneylife Digital Team 29 May 2024
In a positive move to help people distinguish between essential calls and spam, the department of telecom (DoT) has allocated a separate 10-digit numbering series starting with 160 for service and transactional calls made by government, regulators and financial entities. All incoming calls related to services and transactions will begin with the 160 code and help subscribers decide which calls to answer and which ones to avoid. 
 
According to an office memorandum issued by DoT, the 10-digit number series has been designed to give subscribers an idea about calling entities as well as the telecom operator and the place from where the call has originated.
 
"It has been decided to allocate a separate numbering series 160 exclusively for service and transactional voice calls as per Telecom Commercial Communication Customer Preference Regulation (TCCCPR) 2018," the official note said.
 
 
The 10-digit number series will use the 1600ABCXXX format for government authorities. In this format, 'AB' denotes the code for a telecom circle or licensing service area (LSA) of a telecom operator and 'C' for the telecom service provider (TSP) code. The last 'XXX' will be numbers ranging from 000 to 999, assigned to the services provider or regulatory bodies. Here is an example of how the actual code would appear for the Mumbai circle, 1600223999. 
 
 
Financial entities regulated by the Reserve Bank of India (RBI), Securities and Exchange Board of India (SEBI), Pension Fund Regulatory and Development Authority (PFRDA), and Insurance Regulatory and Development Authority (IRDA) will use a number format of 1601ABCXXX. 
 
DoT says, "The TSP will ensure adequate verification of each and every entity before assigning a number from 160 series. The TSP will obtain an undertaking from the seeking entity that it will use the number assigned from the 160 series exclusively for service and transactional voice calls as per the TCCCPR only. The TSP will make it clear to the entity that it will be responsible for the proper and bonafide user of the assigned number from the 160 series."
 
Separately, DoT says as of 27 May 2024, it has blacklisted eight SMS headers of principal entities while blacklisting 73 SMS headers and 1,522 content templates involved in telemarketing or unwanted commercial communication (UCC).  
 
Meanwhile, the Indian government has issued directions for blocking incoming international spoofed calls displaying Indian mobile numbers. The incoming international spoofed calls with Indian landline numbers are already being blocked by TSPs as per the directions issued by DoT. 
 
Comments
Moneylife Foundation’s Pathbreaking Study Identifies the Best and Worst Banks in India in Terms of Service Charges
Moneylife Digital Team 24 May 2024
A pathbreaking new research uncovers substantial variations in service charges levied by banks across India on basic savings bank accounts. The study, "Benchmarking Reasonableness of Service Charges by Banks in India" authored by Dr...
Fraud Alert: Beware! YouTube Is the New, Popular Playground for Scammers
Yogesh Sapkale, 24 May 2024
Everybody loves watching videos. You click on an exciting video shared by someone or find it on YouTube. The video seems legitimate, featuring a well-known personality and good production quality. You think, why not watch and check it...
Housing Society Problems and Solutions: Tackling Poor Management by Committee Members
Shirish Shanbhag 24 May 2024
Cooperative housing societies (CHS/Society) are often ridden with so many problems that it becomes difficult for the common member to know how to tackle a situation. Many continue to reside in societies full of administrative...
Murder and Lapsed Policies: NCDRC Asks LIC To Pay Rs4.70 Lakh Death Insurance Claim
Moneylife Digital Team 21 May 2024
Holding the Life Insurance Corporation of India (LIC) responsible for not informing the employer of the insured as well as the insured regarding paying the due premium, the national consumer disputes redressal commission (NCDRC)...
Array
Free Helpline
Legal Credit
Feedback