The central consumer protection authority (CCPA) has imposed penalties totalling Rs15 lakh on three coaching institutes for making misleading advertisements about their success rates in the Union Public Service Commission (UPSC) civil services examinations in 2022 and 2023.
Vajirao & Reddy Institute and StudyIQ IAS were each fined Rs7 lakh, while Edge IAS was penalised Rs1 lakh for deceptive claims regarding their results in the UPSC.
In a release, the Union ministry of consumer affairs, food & public distribution says CCPA found that the institutes deliberately concealed that most of their successful candidates had only enrolled in interview guidance programmes, creating a misleading impression about the effectiveness of their other courses.
CCPA found out that Vajirao & Reddy Institute prominently displayed successful candidates’ names and pictures and simultaneously advertised various types of paid courses on its website. However, the information, with respect to the course opted for by the successful candidates in the UPSC civil service examination 2022, was not disclosed in the advertisement.
Vajirao & Reddy Institute, in its advertisement, claimed '617 selections out of 933 in UPSC CSE 2022', '7 in Top 10 AIR' and 'We are ranked at 1st position among the list of top UPSC coaching institutes in India'.
"All the claimed 617 successful candidates were enrolled in the interview guidance programme. It is the right of the consumer to be informed about the specific course that successful candidates had taken from the coaching institute to make it into the final selection of CSE. For the potential consumers, this information would have contributed in their making an informed choice about the course to be opted for their success at CSE," the authority says.
StudyIQ IAS, which offers over 60 courses, claimed '120+ selections in UPSC CSE 2023'.
CCPA, after examining the institute's reply and investigation report, found that out of these 134, 126 students opted for the interview guidance programme (IGP), three were enrolled in the ethics & essay crash course, two each were enrolled in the mains residential programme course and mock test, one each were enrolled in foundation, online mains residential programme (MRP) course and detailed application form (DAF) analysis courses.
"StudyIQ IAS, by deliberately concealing the specific name of the course opted by the successful candidates, created a misleading impression on consumers into making an uninformed choice about the quality of its service regarding the advertised courses, in which IGP has not been advertised at all. StudyIQ IAS failed to substantiate its claim ‘success pakka offer’ and ‘selection pakka offer’ and also failed to submit application, enrolment and registration forms and fee receipts of the claimed successful candidates of UPSC CSE 2023," CCPA says.
CCPA also imposed a penalty of Rs1 lakh on Edge IAS for advertising misleading claims regarding the results of UPSC CSE 2023. In its published advertisement, Edge IAS prominently carried pictures and names of 13 successful candidates for the UPSC civil service exam 2023 while concealing important information, such as the course for which they opted.
CCPA found that 11 students were enrolled in the IGP, and two were enrolled in the mentoring course and IGP, which comes into play only after clearing the preliminary and main examinations.
So far, CCPA has issued 45 notices to various coaching institutes for misleading advertisements. The CCPA has imposed a penalty of Rs71.60 lakh on 22 coaching institutes and directed them to discontinue the misleading advertisements.
They must PUBLISH FULL PAGE APOLOGIES in same Media, ehete such Advertised claims were made