OYO and Guest House Asked To Pay Rs16 Lakh for Dashing Customer's NLU Dream
Shashwat Singh (Bar  and  Bench) 04 September 2024
A District Consumer Disputes Redressal Commission in Tamil Nadu's Thoothukudi has ordered OYO founder Ritesh Agarwal and a guest house in Chennai to pay over Rs16 Lakh compensation to a man for failing to provide a room to him and his sister despite an advance online booking.
 
The man, a resident of Thoothukudi, in 2022 had booked a room for three days at a hotel in Chennai as his younger sister was to appear for the All India Law Entrance Test there.
 
However, the hotel booked by him did not accept the online booking and even the substitute hotel arranged by OYO did not provide them the room. 
 
This forced him to book the guest house where also he faced various issues and was even made to pay more money in addition to the payment done online.
 
Due to all this, the complainant alleged that his sister did not perform well in the examination and had to prepare again as she aspired to secure a seat at National Law University (NLU).
 
In a unique order passed on July 25, Consumer Commission President A Thiruneela Prasad and members N Namachivayam and A Sankar said such unfair trade practices had resulted in loss of a young girl's academic career.
 
The consumer court accordingly directed Agarwal and the guest house booked via OYO, to jointly and severally pay:
  • Rs6,797 towards booking amount and travel expenses,
  • Rs1.23 lakh towards redoing course fee expenses of the complainant's sister.
  • Rs10 lakh towards compensation for unfair trade practice and for making the "complainant's sister dream, hard work and one year life as mirage"
  • Rs5 lakh towards compensation for unfair trade practice and for mental agony to the complainant and her sister
  • Rs10,000 towards cost of the complaint.
 
The decision was passed ex-parte as OYO and the guest house did not appear before the consumer court. 
 
"The act of the Opposite Parties in committing deficiency in service and unfair trade practices caused mental agony to the complainant and his sister lost her dream, hard work and precious time to be an mirage," it said.
 
 
Comments
aditi.patre
5 days ago
What process did they follow, was the complaint done online? Did they complained on national consumer app??
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