National Consumer Helpline Received Over 3,900 Complaint Calls After GST 2.0 Rollout
Moneylife Digital Team 03 October 2025
National consumer helpline (NCH) has received more than 3,900 calls related to GST 2.0 in view of the implementation of the goods and services tax (GST) reforms 2025. In a statement, the Union ministry of consumer affairs, food and public distribution, says the calls comprise 31% calls related to queries while 69% are related to grievances. It added that a significant portion of the complaints highlighted misperceptions regarding which commodities had witnessed GST reductions and which had not. 
 
In a post on X, Pralhad Joshi, Union minister of consumer affairs, food and public distribution & new and renewable energy, says the central consumer protection authority (CCPA) is closely monitoring grievances—ensuring transparency, protecting consumers from misinformation and guaranteeing that the benefits of GST.
 
 
The Ministry informed that grievances pertained to milk pricing, electronic goods purchased through e-commerce websites, domestic LPG cylinders, petrol prices, among others. It also informed that more than one thousand nine hundred GST-related grievances have been forwarded to the central board of indirect taxes and customs (CBIC) for appropriate action. 
 
The Ministry further stated that this analysis by CCPA serves both as a clarificatory intervention and a reaffirmation of its mandate to protect consumers from misinformation, unfair trade practices, and lack of transparency. 
 
CCPA is closely monitoring grievances, ensuring transparency, protecting consumers from misinformation and guaranteeing that the benefits of GST reforms reach every consumer, it added.
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