Inside story of the National Stock Exchange’s amazing success, leading to hubris, regulatory capture and algo scam
Fiercely independent and pro-consumer information on personal finance.
1-year online access to the magazine articles published during the subscription period.
Access is given for all articles published during the week (starting Monday) your subscription starts. For example, if you subscribe on Wednesday, you will have access to articles uploaded from Monday of that week.
This means access to other articles (outside the subscription period) are not included.
Articles outside the subscription period can be bought separately for a small price per article.
Fiercely independent and pro-consumer information on personal finance.
30-day online access to the magazine articles published during the subscription period.
Access is given for all articles published during the week (starting Monday) your subscription starts. For example, if you subscribe on Wednesday, you will have access to articles uploaded from Monday of that week.
This means access to other articles (outside the subscription period) are not included.
Articles outside the subscription period can be bought separately for a small price per article.
Fiercely independent and pro-consumer information on personal finance.
Complete access to Moneylife archives since inception ( till the date of your subscription )
CSE of new age private banks are very much reluctant to escalate the issue to their seniors. Following options can be tried to address the issue 1) Customers should be provided an IVR option to escalate their complaint. 2) Email to CS is very difficult to track and not visible to nodal officer/ombudsman/RBI. CSE generally starts a new email chain to deliberately masquerade the long history of an issue 3) Each complaint should start a thread and the reply from CS should be made available under the customer logon with complete history. This shall be able to be exported in pdf format by the customer, with the banks digital signature to confirm its authenticity at any time. 4) A mechanism to tag/ notify the nodal officer or ombudsman will suffice for escalation.