An independent study by Moneylife Foundation has identified several practical barriers that continue to affect commuter accessibility on Mumbai Metro Aqua Line (Line 3), despite the corridor's modern infrastructure and engineering achievements. The report,
Study on the Accessibility and User-Friendliness of Mumbai Metro Aqua Line (Line 3), was released on 8 July 2026 and has been shared with the Union ministry of housing and urban affairs (MoHUA), Mumbai Metro Rail Corporation (MMRC), Maha Mumbai Metro Operation Corporation Ltd (MMMOCL), Mumbai Metropolitan Region Development Authority (MMRDA), the government of Maharashtra, the Brihanmumbai Municipal Corporation (BMC) and other metro agencies and research institutions.
The study assessed all 27 stations on Metro Line 3 through detailed field visits, commuter surveys and consultations with experts in accessibility, transport planning and urban mobility. It focused on the everyday commuter experience, particularly from the perspective of senior citizens, persons with disabilities, families travelling with young children and passengers carrying luggage.
While acknowledging Metro Line 3 as a significant addition to Mumbai's transport network, the report notes that accessibility varies considerably across station exits and that relatively simple improvements could substantially enhance commuter convenience.
Among the study's key findings is the limited availability of downward escalators at station exits. Although most stations are equipped with lifts and escalators, many commuters entering stations are required to negotiate long flights of stairs because escalators are predominantly configured for upward movement. The report observes that this creates avoidable difficulties for senior citizens, persons with disabilities and passengers carrying luggage.
The study also highlights the considerable stair burden at many station exits, with several requiring commuters to climb the equivalent of multiple storeys. It notes that while lifts are generally available, commuters may not always choose or be able to use them, making stair access an important consideration in overall accessibility.
Another major finding relates to last-mile connectivity which emerged as one of the most significant concerns raised by commuters. Survey respondents reported difficulties in accessing buses, auto-rickshaws and taxis, as well as inadequate integration with surrounding transport infrastructure. According to the report, improving connectivity beyond station premises is essential to making Metro Line 3 a more attractive and convenient transport option.
The report also identifies opportunities to strengthen wayfinding and accessibility information. While stations are generally equipped with maps and directional signage, clearer guidance to lifts, accessible exits and nearby transport facilities could improve the commuter experience, particularly for first-time users and those with mobility challenges.
Airport stations were identified as presenting a distinct set of accessibility challenges. Long walking distances, limited trolley availability and difficulties navigating between airport terminals and metro stations make travel more cumbersome for passengers carrying luggage, the report notes.
Based on its findings, Moneylife Foundation has recommended a series of practical measures to improve accessibility and commuter convenience. These include: expanding the availability of downward escalators where feasible, strengthening wayfinding and accessibility signage, improving integration with buses and other public transport services, enhancing last-mile connectivity, and incorporating universal accessibility principles into the planning of future metro projects.
The foundation says it hopes the report will contribute to evidence-based improvements in Metro Line 3 and serve as a useful reference for future urban transport infrastructure projects across India. Copies of the report have been sent to relevant government departments, metro authorities and research institutions for consideration.
The study was undertaken by Moneylife Foundation as part of its continuing work on public policy, governance and consumer rights. Field research for the project was conducted by Agamya Jain and Mihika Omseema, interns from Ashoka University, under the Foundation's guidance.
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