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No beating about the bush.
100bestbuy.com is accused of delivering sub-standard or different products than what were ordered online by customers. Also the online shopping site is allegedly luring gullible customers with its ‘pay & get a chance to win’ contests
Singapore-based (as per info from ScamAdvisor.com) online retail portal 100bestbuy.com often comes out with exciting ‘combo’ offers of branded products at dirt cheap prices. Several customers, wooed by the offer, immediately click the buy button when they see the promised cash back, clubbed together. However, later, in most cases it has turned out that 100bestbuy.com is delivering products completely different from what the customer had ordered. In fact, several customers alleged that they received products that were sub-standard and from unknown brands even after paying for branded products.
They further say that complaints to customer services at 100bestbuy.com do not elicit any response and the online shopkeeper do not refund money easily either. The online shopping portal displays address of Bangalore-based Suksh Technology Pvt Ltd as its official contact address in India. But 100bestbuy.com does not accept any product returns or letters on this address.
Moneylife reader, Subodh Karkera had the first-hand experience with 100bestbuy.com, which he shared with us. He said he ordered ‘Ralph Lauren: red polo t-shirt’ from 100bestbuy.com and paid Rs574 (Rs449 for T-shirt plus Rs125 shipping cost) using his debit card on 3 March 2014. However, there was no delivery of the T-shirt. Even after making enquiries with 100bestbuy.com customer services department, there was no answer. After over 20 days, Karkera received an email providing shipment details for ‘Bad Mushroom: white polo t-shirt’, which he never ordered!
Karkera says he immediately contacted 100bestbuy.com and asked them to cancel his order and stop the dispatch. But all in vein. On 26th March, 100bestbuy.com delivered ‘Bad Mushroom: white polo t-shirt’ to Karkera. He, however refused to accept the delivery and sent a reminder to the online shopping portal.
Importantly, the ‘Bad Mushroom, white polo t-shirt’ that was sent to Karkera was cheaper by Rs31 compared with the Ralph Lauren Red polo t-shirt that he ordered. He says, “These offenders should go behind the bars for taking consumers for a ride.”
But Karkera’s is not the only incident about 100bestbuy.com. Venting his anger on MouthShut.com, one angry customer, Rahul Verma wrote, “I purchased three chinos (coloured pants) combo pack from 100bestbuy. After three months they shipped my order. I was happy that after all I got my order but when I opened, I was shocked that they have sent me torn cloths and it was not my order at all. They had sent me the torn ‘pajamas’ clothes. Please don’t purchase anything from 100bestbuy.com.”
According to ScamAdvisor.com, this online shopping portal has ‘low trust rating and it may not be safe to use’. It says, “100bestbuy.com is Singapore based, but the real location is being hidden”.
It further says, “This website (100bestbuy.com) has been reported as being untrustworthy. This website/ business has been given a low reliability rating by other websites. The owner of the website is using a service to hide their identity.”
One should check ‘safety’ and ‘privacy’ features of site before sharing their bank details and purchasing online. Moneylife earlier wrote cover story; Get the best of online shopping for the holiday season to guide customers about dos and don’ts of online shopping.
Un-lucky draw contest from 100bestbuy!
100bestbuy.com also offers ‘Pay & get a chance to win’- lucky draw contests, which require customers to pay certain amount to enter into contest and they also promised cash back if they don’t win contest. Few days later they often contact customers and ask customers to buy some of the ‘combo’ pack products and pay. Many customers complained that they never received their money back as promised!
100bestbuy.com offered branded and high valued products like iPhone 4S at just Rs333 through their ‘contest’. By paying Rs333 and providing login details, customers can participate in the contest and if they don’t win the contest than they will get their ‘money back’ so people often fall into prey to get valued products at low price. The contest also gets expired within few hours so, people often pay for it online and enter in the contest only to find that it is over. However, despite this 100bestbuy.com continues to promote the offer.
As you see above image, it mention special price as Rs333 (save Rs44,167) and exactly below that in Best Deal it asks to pay Rs444 for a chance to win Apple Iphone 4s worth Rs44500 with promise to refund 100% of money!
The ‘terms & conditions’ on 100bestbuy explain that, “10 lucky winners will be chosen through a lucky draw conducted by 100bestbuy and informed by email. All participants will get 100% cash-back, in terms of credit points (for e.g.: if you buy any deal or contest worth Rs100 you will be getting 100 credits points in your 100bestbuy account by which you can buy any products on 100bestbuy) Cash back will be done only in terms of credits points. The contest coupon is valid for 90 days only.”
One such victim, Shailendra Srivastava said, “I had participated in the contest for Apple iPad and paid Rs199 from my credit card. One day their executive called me and confirmed that I am the contest winner and they are sending my wining product for which I have to pay Rs397 as courier charges. After paying the courier charges I had opened the parcel and surprised by seeing that they had sent the ‘Kuber’ statue, which was not having the worth of more than Rs50. I returned the product and asked my amount back but they refused. They even said no to give me the credit points. To utilize my credit points, I again placed an order for two leather belts and paid Rs87 more for courier, which was of bad quality, hence I returned product. They are not returning my money and forcing me to again purchase some products from them. Kindly help me to get my money back as this company is totally fraud and they are openly cheating the innocent people.”
One customer reviewed its customer service and said, “I am one of the victim. This is the worst or pathetic customer service one can expect after making the payment (hard earned money) they may not understand this as it easy earned money for them. This business and the web link should disappear very soon, ban this site. Poor quality, simply worst costumer service they should take some cue from some govt customer services which are far better, No value for money!”
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