BPO services provider Firstsource Solutions Ltd said it signed a five-year outsourcing agreement with Axis Bank Ltd.
Firstsource, as a part of the agreement, will offer customer contact services (voice, email & web chat) to retail customers of Axis Bank.
Services to Axis Bank retail customers will be across the fixed, savings and current account category while credit card services will be to its platinum, corporate, regular and travel card customers.
Firstsource will provide these services from its centres in Mumbai and Chennai in 11 Indian languages. Firstsource currently derives 24% of its revenues from the banking, financial services and insurance (BFSI) vertical, said the company in a statement.
On Tuesday, Firstsource shares declined 0.9% to Rs26, while Axis Bank shares rose 0.2% to Rs1,398 on the Bombay Stock Exchange. The benchmark Sensex gained 0.5% to 18,645 points.
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