First pay credit card dues and then file complaint
Moneylife Digital Team 21 July 2012

According to the Banking Ombudsman for New Delhi, credit card users should pay their bills first and then lodge a complaint in case of a dispute with the card provider. If the bill is pending, then the customer always runs a risk of paying much more, if the judgement goes in favour of the card provider, said M Rajeshwar Rao, the Banking Ombudsman for New Delhi.Customers should read the terms and conditions carefully so that disputes can be avoided, he said.

During 2010-11, Banking Ombudsmen across the country received as many as 66,927 complaints. Of these, 16,871 complaints related to credit cards, including ATM and debit cards.

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