DGCA Confirms Refunds, Compensation for IndiGo Passengers Affected between 3rd to 5th December 2025 Disruptions
Moneylife Digital Team 17 January 2026
The directorate general of civil aviation (DGCA) on issued a detailed press note clarifying the refund and compensation framework for passengers impacted by operational disruptions on IndiGo flights between 3 December and 5 December 2025.
 
In an official communication shared on X, the aviation regulator stated that it has been in continuous engagement with IndiGo Airlines to ensure timely refunds and appropriate compensation for passengers affected by flight cancellations and delays during the specified period.
 
 
According to DGCA, IndiGo has informed the regulator that all ticket refunds for flights cancelled between 3 December  and 5 December 2025, have been fully processed and credited back to passengers through the original mode of payment.
 
The press note further highlighted that passengers whose flights were cancelled within 24 hours of the scheduled departure time during this window are eligible to claim compensation, wherever applicable, under civil aviation requirement (CAR) Section 3, Series M, Part IV. These rules define passenger entitlements in cases of denied boarding, flight cancellations and delays.
 
In addition to statutory compensation, IndiGo has introduced a special 'Gesture of Care (GoC)' initiative to support affected travellers. Under this measure:
  • Two travel vouchers worth ₹5,000 each (total value of ₹10,000) are being offered
  • The vouchers are valid for 12 months
  • The offer applies to passengers whose flights were cancelled or delayed by more than three hours between 3 December and 5 December 2025
Eligible passengers can verify their status and submit the required details through IndiGo’s official compensation portal(https://www.goindigo.in/compensation.html). 
 
The airline has also published the list of flights covered under the GoC initiative on its website (https://www.goindigo.in/information/goc-impacted-flights.html).
 
The DGCA has advised passengers to ensure that accurate contact details, including mobile numbers and email addresses, are provided at the time of booking whether tickets are purchased directly from airlines or via travel agents. This, the regulator noted, enables airlines to promptly communicate schedule changes and offer timely assistance.
 
Reiterating its commitment to consumer protection, the aviation watchdog emphasised that passenger rights during disruptions are governed by CAR guidelines and urged all airlines to maintain strict compliance to safeguard passenger interest.
 
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Comments
pachakra
2 months ago
One has to only look at the X timeline to see how well the, "Compensation" bit is progressing. Payment delays, confusion over compensation forms, total lack of response, has created a complete mess once again.

Angry passengers are tagging government agencies in a desperate hope that the airline will get it's act together.
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