CCPA Issues Notice to Apple on iPhone Malfunction after iOS18 Updates
Moneylife Digital Team 23 January 2025
The central consumer protection authority (CCPA) of India has issued a notice to Apple Inc following numerous consumer complaints about performance issues with iPhones after the iOS 18 software update. 
 
In a post on X, Union minister for consumer affairs Pralhad Joshi says, "After receiving complaints on the national consumer helpline regarding performance issues in iPhones following the iOS18+ software update, the department of consumer affairs, after examining these grievances, has issued a notice to Apple through the CCPA, seeking a response on the matter."
 
Earlier this month, community platform LocalCircles shared its survey findings along with several complaint screenshots with BIS and CCPA, urging them to take action. 
 
According to LocalCircles, after the first update on iOS, which created several problems, the subsequent updates did not resolve the issues. "Instead, they added to the problems. For instance, to address some of the problems many encountered post-installation of iOS18, Apple released iOS18.0.1, a software update, to fix a bug that caused the touchscreen to become temporarily unresponsive in certain situations. It also addressed problems with the ultra-wide camera that caused it to freeze when recording macro mode videos in 4K without HDR, messages app to quit unexpectedly when replying with a shared Apple Watch face, (and) memory allocation problems or security issues."
 
"The next upgrade, iOS18.1.1, which introduces a feature called Apple Intelligence while offering convenience through tailored suggestions and deeper Siri integration, has also raised important questions and concerns about user privacy. Thereafter, the next version released was iOS18.2, which had an updated advanced Intelligence feature, such as image generation tools and system-wide ChatGPT integration. However, according to many iPhone users, the upgrade has also failed to resolve some of the problems. iOS18.3 beta was released after that, and many iPhone users are still reporting facing a variety of issues," the community platform says.
 
After over a hundred posts and comments were received in different online communities related to issues faced after upgrading to various versions of Apple iOS18, LocalCircles conducted a pan-India survey of iPhone users. 
 
The survey received over 31,000 responses from users of Apple iPhone devices located in 303 districts of India. About 64% of respondents were men while 36% of respondents were women. Around 46% of respondents were from tier-1, 29% were from tier-2 and 25% were from tier-3 and tier-4 districts. 
 
The survey showed that six in 10 Apple iPhone users who upgraded to iOS18 or higher faced difficulties and also reported issues related to connection and call drops.
 
 
"Based on the survey findings, Apple needs to figure out the root cause of the problem as multiple upgrades have not fixed the issues leaving many users angry and dissatisfied. Apple must figure out a way of giving an option to users to roll back the iOS version or initiate a recall of all devices where users are having issues as status quo is not an option," LocalCircles says.
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