"You should also write an email or letter to your branch manager and follow it up, in case you are duped at any of the bank's ATM. Send a reminder and it there is still no response, escalate the matter with the nodal officer and then to internal Banking Ombudsman," he added.
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A chain is only as strong as it's weakest link. Given the move to EMV and SMS pin, the fraudsters are now targeting bank/ATM backend systems.
One thing is misleading in many of these recent articles about the ATM fraud is the idea that users could have done anything to prevent this. The hack was in the backend infrastructure of the ATMs. Nothing that users have access to could have prevented this fraud. EMV, changing PIN, etc. all are useless when the attack is on the backend.
The govt. and RBI must bring in the credit-card laws from the US and apply the same to Indian credit and debit cards as well. http://www.creditcards.com/credit-card-news/5-key-laws-protect-credit-cardholders-1377.php
Especially this one in the US: Fair Credit Billing Act limits your financial responsibility for unauthorized charges to just $50 and says you don't have to pay for:
Merchandise that you ordered but never received.
Goods and services that you didn't accept or were not as promised.
Double charges and other incorrect charges.
These laws force the companies to be more vigilant and FIX their backend. VISA/Mastercard abroad offer huge guarantees, the cost of which is included in their transaction fees. In India, these companies only charge the transaction fees (exorbitantly at 2% of full transaction value) but provide NONE of the protections they provide in the western countries.